Store Manager - Old Pasadena Store

Salvation Army Careers•Pasadena, CA

1d•Onsite

About The Position

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “ Do The Most Good ” at our Old Pasadena Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Requirements

Minimum High School Diploma or equivalent.
Minimum of 3 years of supervisor/management experience in a retail environment.
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Valid Driver’s license, successfully pass a MVR check, proof of insurance and access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.

Nice To Haves

Some college preferred.
Thrift experience preferred.

Responsibilities

Be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location.
Plan and direct the day-to-day operations of assigned store location, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
Hire, train and direct the store team to ensure proficiency of processes, and be responsible for the development and performance coaching of all store employees, including issuing employee evaluations, key performance results and corrective actions.
Schedule employees to ensure appropriate coverage in store and donation center, coordinate daily morning and shift change team meetings, and review and maintain accurate employee payroll records.
Ensure high levels of Customer and Donor satisfaction through excellent service and maintaining good Community relations, and develop strategies to improve service.
Ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Ensure that all store deliveries/product (Inventory management) is on the sales floor in a timely manner.
Supervise, support, and report on program Beneficiaries if/when Work Therapy Assignments are put in place at your location.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products for sale, equipment, and building security.
Ensure the building is secured during non-operating hours with alarm system arming and alert protocol.
Establish and maintain safety measures consistent with ARC policy and governmental regulations, and report safety issues and incidents immediately.
Conduct and record mandatory Weekly Store Meetings.
Attend ARC Monthly Safety Meetings.
May transfer or be relocated to other stores based on business needs.
Complete all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.