Store Manager (Retail)

Mister Safety Shoes • Mississauga, ON

13d • CA$47,000 - CA$50,000 • Onsite

About The Position

The Retail Store Manager at Mister Safety Shoes is a key partner to the business, collaborating with various departments to enhance company strategies and deliver exceptional customer experiences. This role involves overseeing retail operations, employee and customer experiences, and fostering an environment of continuous development and high performance within the team. The position is based in Mississauga.

Requirements

• High school diploma or equivalent is required.
• 3+ years of proven experience as a Retail Store Manager or similar role, demonstrating strong problem-solving and leadership skills would be an asset.
• Flexibility to work shifts within retail hours of operation.
• Ability to carry objects weighing up to 50 pounds with assistance.
• Capability to climb ladders safely to access elevated areas when required for job tasks.
• Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
• Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
• Working knowledge of MS Word & Excel
• Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
• Analytical mindset with the ability to analyze sales and performance data and implement strategies to improve performance.
• Ability to build and sustain collaborative relationships while motivating teams to achieve their goals.
• Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.

Nice To Haves

• Post-secondary education in hospitality, business, or other related education would be considered an asset.

Responsibilities

• Ensure outstanding customer service through leading by example and following company service standards.
• Address customer concerns and escalations promptly and professionally.
• Provide effective leadership, mentorship, and guidance to store team.
• Create a positive and motivating work environment, fostering teamwork and a customer-focused culture.
• Recruit, train, and develop team members to enhance their skills and achieve performance goals.
• Conduct regular performance reviews and provide constructive feedback to improve team performance.
• Manage inventory levels, stock replenishment, and merchandising to optimize product availability and presentation.
• Manage store cleanliness, safety, and compliance with health and safety regulations.
• Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records.
• Ensure compliance with company policies, procedures, and standards.

Benefits

• Competitive Wage
• Bi-weekly, monthly and quarterly bonuses tied to sales targets and KPIs (Potential additional earnings up to $15,000/yr).
• Company paid Health & Dental benefits
• Employee Assistance Program
• Schedule posted two weeks in advance
• Closed on all statutory holidays – including Boxing Day
• 3 weeks of paid vacation
• Opportunities for professional growth and development within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED