Manager, Store/Optician I

Solis Optics • Vancouver, BC

12h • CA$58,100 - CA$72,600 • Onsite

About The Position

In this role, you’ll play a pivot role in driving operational excellence and fostering a customer-focused environment. You’ll empower staff, optimize store performance, and make a meaningful impact on people’s lives – one frame at a time. This position is a full-time role working 30-40 hours per week. Our location is open Monday to Saturday.

Requirements

• Registered Optician in British Columbia
• College degree or equivalent experience
• 2-4 years of management or supervisory experience
• Understanding of operations, processes, and business performance
• Proficiency with technology and computers, including MS Office Suite
• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional customer experiences
• Excellent organizational, time management and multitasking skills
• Outstanding oral and written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

Nice To Haves

• Previous experience in customer service and retail preferred
• Knowledge of optical theory and eyewear merchandise is considered an asset

Responsibilities

• Oversee daily store operations, ensuring excellent customer service, high-quality standards, cost efficiency, and strong performance in alignment with company goals and values
• Coach and mentor team members to develop skills, improve performance, and grow their knowledge
• Collaborate with the Regional Coach to enhance your leadership skills and drive store success
• Foster a motivated, high-performing team by inspiring and empowering the team to achieve store goals
• Enhance store performance by refining processes, introducing initiatives, and delivering an outstanding customer experience
• Lead marketing initiatives, track their effectiveness, and implement best practices to grow and strengthen the brand
• Educate and guide customers on eyewear options tailored to their lifestyle, ensuring both style and optimal vision
• Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments
• Assist with contact lens fittings and process contact lens orders
• Deliver exceptional customer service, ensuring a positive experience and creating value for every customer
• Support store operations by performing additional duties as required

Benefits

• Competitive wages and benefits with exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree