Store Manager in Training

Goodwill Brand•Hendersonville, NC

22d•Hybrid

About The Position

Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others. Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Requirements

High School diploma, required.
3-4 years’ retail experience, with at least 1 to 2 years of supervisory experience, required.
Demonstrates proficiency in utilizing the Microsoft Office Suite.
Possesses adept multitasking abilities along with the capacity to provide clear directives and swiftly resolve issues, particularly within demanding environments.
Strong oral and written communication, effective time management, and customer service skills.
Demonstrates a keen understanding of business operations and the capacity to make decisions in real-time.
Must possess strong interpersonal, coaching and development, and leadership skills.
Must be adaptable to changing circumstances and be adept at managing concurrent tasks.
Must be cross-trained in all aspects of retail associate responsibilities.
Possession and maintenance of a valid driver’s license is required.
Must be able to travel 50-75%

Nice To Haves

Associates degree, preferred

Responsibilities

Overseeing and directing all aspects of store operations and personnel management, including developing and cultivating a positive organizational culture.
Handling escalated customer service matters.
Ensuring strict adherence to safety protocols throughout all operational activities.
Developing proficiency in fiscal responsibility and managing operational costs, both labor and supplies, and managing store budgets.
Developing understanding of budget management duties, including meeting sales targets and production benchmarks.
Supervising payroll operations and monitoring profit and loss margins to ensure financial objectives are met.
Strengthening skills related to the end-to-end people management including selection, hiring, training, onboarding, progressive discipline, and coaching of all retail store associates.
Upholding accountability for fostering the growth and professional development of assistant store managers, guiding their progression to higher-level positions within the organization.
Commencing store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
Ensuring sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
Concluding store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
Generating end-of-day sales reports to facilitate financial reconciliation.
Ensuring the building is securely locked at night and activates the alarm system to safeguard the premises.
Engaging in comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
Communicating any identified losses to Store Manager and/or Regional Director and all pertinent retail leadership for timely awareness and strategic action.