Store Manager in Training

Circle K•Bloomington, IN

5d•Onsite

About The Position

The Store Manager in Training leads and manages store operations, employees, customer service, site presentation, training, communications, planning, and financial performance. The role recruits, hires, trains, schedules, and supervises employees; maintains a clean, stocked, organized, and well-kept site; develops professional relationships with suppliers and the surrounding community; resolves customer complaints; and ensures employees follow company standards for service, safety, marketing, and site image. The manager evaluates site needs, prepares action plans, maintains files and manuals, and ensures reports and merchandise tasks are completed accurately and on time. The position also analyzes sales and expenses, manages budgets and merchandise margins, and safeguards money received and disbursed. The position generally involves indoor work, with outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while overseeing work in a walk-in cooler or freezer, as well as occasional noise. The employee works with minimal direction and is expected to act as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, schedule, motivate, counsel, and supervise employees in accordance with company guidelines and non-discrimination practices.
Assign tasks and ensure the site is clean, adequately stocked, organized, and maintained to company standards.
Maintain a professional and supportive image among employees and supervisors.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other duties as assigned or delegated by the supervisor.