Store Manager in Training

Circle K•Martinsville, IN

5d•Onsite

About The Position

The Store Manager in Training leads and manages store employees and site operations. The role involves recruiting, hiring, training, scheduling, and supervising employees; maintaining customer service and the site's cleanliness, stocking, organization, and presentation; building professional relationships with suppliers and the community; and addressing customer complaints. The manager provides performance feedback, communicates with employees and the Market Manager, plans actions to meet site objectives, maintains records, and ensures reports and merchandise are handled accurately. Financial responsibilities include reviewing sales and expenses, budgeting and forecasting profit-and-loss lines, managing merchandise margins, safeguarding funds, and taking steps to maximize sales and net profits. The position generally involves indoor work, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures in walk-in coolers or freezers and to noise. The manager works with a minimum of direction and supervision and is expected to lead effectively.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Responsibilities

Recruit, hire, and train enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety.
Develop methods to ensure employees receive proper communication in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.