Store Manager In Training

Goodwill of the San Francisco Bay•Daly City, CA

5d•Onsite

About The Position

The Retail Store Manager in Training (MIT) will complete a comprehensive training program at one of our training locations. The program is designed to prepare the MIT for the Store Manager role through hands-on experience in all aspects of our Retail Operations; rotating through key positions, learning company policies, operational procedures, and management techniques. Upon successful completion of the program, the MIT will be prepared to transition into a full-time Store Manager position, with duties expanding to include full responsibility for their own Retail Store location. Upon completion of the MIT program, the Retail Store Manager drives retail business operations at a Retail Store location for Goodwill of the San Francisco Bay, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Requirements

High School Diploma or equivalent
Two years’ work experience in retail management, preferably thrift
One year of customer service experience
Understanding of financial metrics, reporting, and budget management
Proficient in Microsoft Office Suite
Ability to pass a background check, as applicable
Ability to speak and read English proficiently
Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.

Responsibilities

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
Ensures payroll costs and operating costs are managed to budget.
Ensures Team Members deliver excellent customer service to donors and customers.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Partners with community businesses and organizations to promote Goodwill mission.
Maintains regular and consistent in-person attendance.
Serves as a Goodwill ambassador to the community.
Transfers to different stores at any given moment due to business needs.
Covers shifts at different stores at any moment due to business needs.
Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
Ensures that Team Members are operating per company standards and procedures.
Builds a high-performing team.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
Plays critical role in driving company culture change efforts and change management processes.
Performs other related duties, as assigned.