Store Mgr II (23rd & Lexington)

TD • New York, NY

2d • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II develops, leads and contributes to the growth and profitability of a consumer banking business, managing a store portfolio that includes deposits, loans, fees and expenses. The role leads, coaches and motivates the store team to deliver a strong employee and customer experience, achieve performance goals, deepen customer relationships, and refer customers to appropriate specialists. It manages a medium-sized store and team, with responsibility for store and individual metrics, business development, operational excellence, and risk management. The position may oversee medium, complex, or newly established stores and may manage multiple locations or a diverse customer base when required. It also serves as a peer mentor to developing store managers and as the store’s highest point of escalation for customer, internal-group, and partner issues. The manager originates loan applications, handles lending conditions, conducts loan closings, and must maintain active NMLS registration.

The Store Manager leads people management, including hiring, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork, and addressing disciplinary matters. The manager oversees customer service and advice, store operations, scheduling, premises, budgets, business growth, and compliance with bank policies and regulatory requirements. The role works across business lines and community organizations to develop relationships, support referrals, and grow the store portfolio. It also establishes team objectives, recruits a diverse workforce, provides coaching and performance feedback, and supports colleague development and change management.

The position requires eligibility for employment with a covered financial institution and for NMLS mortgage loan originator registration. A satisfactory criminal background check and credit report check, along with required applicant statements or certifications regarding government-agency findings, are required. Physical demands include continuous sedentary work, multitasking, operation of standard office equipment, concentration, and reading, writing and comprehending instructions; frequent sitting, standing and walking; and occasional travel and a range of movements and lifting tasks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including the ability to conceptualize and implement strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services and an understanding of store operations and security.
• Ability to manage competing priorities and align efforts strategically to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration; eligibility for registration as a registered mortgage loan originator under the SAFE Act.
• Eligibility for employment with a covered financial institution under Regulation Z.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

• Notary License.

Responsibilities

• Manage the store portfolio, including deposits, loans, fees, expenses, and store and individual performance metrics.
• Lead, hire, coach, develop, and motivate store colleagues; set goals, manage performance and compensation decisions, and address disciplinary matters as needed.
• Manage a medium-sized store and team, and oversee medium, complex, or newly established stores; manage multiple locations or diverse customer bases when required.
• Serve as a peer mentor to developing store managers and as the store’s highest point of escalation for customer, internal-group, and partner issues.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Lead the service and advice team to promote positive customer and colleague experiences and improve customers’ financial confidence.
• Coach colleagues on services, products, sales conversations, advice strategies, customer issue resolution, and appropriate referrals.
• Build customer relationships, address customer needs, resolve complex issues, and promote the bank’s brand through community participation and leadership.
• Oversee store premises, customer and colleague areas, colleague scheduling, and complex daily operational and administrative duties.
• Create store-specific business-growth strategies and use reporting to identify opportunities to acquire and deepen customer relationships.
• Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to develop customers and grow the store portfolio.
• Manage the store budget and meet revenue, expense, service, customer experience, and operational excellence objectives.
• Promote referrals, proactively contact prospects, and build relationships with Personal, Small Business, and Centers of Influence to generate demand.
• Ensure transaction accuracy, due diligence, adherence to policies and procedures, and effective management and escalation of risks.
• Monitor emerging issues, trends, and regulatory requirements; maintain a risk-management and control culture aligned with the bank’s risk appetite.
• Set team objectives, monitor results, provide timely feedback and performance reviews, and ensure performance-management activities are completed.
• Recruit a diverse and qualified workforce, foster an equitable and cohesive team, share expertise, communicate issues, and support change and colleague development.
• Act as a brand ambassador internally and externally and support cross-business-line training, referrals, business planning, and community involvement.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager