Store Manager II

The Company•Statesville, NC

13h•Onsite

About The Position

The Store Manager II is based at the Leonard Statesville, NC sales lot with operations in the U.S., and has overall responsibility and accountability for the financial performance, operational execution, customer experience, compliance, and leadership of the assigned store. This includes ensuring Company policies, operational procedures, customer commitments, financial controls, and quality standards are consistently met by all store team members. This position reports directly to the District Sales Manager and has at least 2 direct reports.

Requirements

Must PASS a background and drug test.
Proven experience in a similar role in the retail sector.
Proven ability to meet sales targets.
Strong leadership and team management abilities.
Excellent negotiation, and customer service skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite or related software, as well as CRM or other sales software preferred.
Strong problem-solving skills and the ability to make quick decisions.
Knowledge of the local market and customer preferences.
Proven track record of managing multiple retail stores or a district.
Experience with various social media platforms such as Facebook, etc.
Strong understanding of retail operations, including sales, customer service, and merchandising.
Excellent verbal and written communication skills.
Ability to work beyond normal working hours and on weekends as needed.
High School Diploma or GED Equivalent required.
3+ years’ experience in a management role in sales, retail, vehicle accessories, or inventory management.
Valid Driver’s License is required.

Nice To Haves

Bachelor’s degree in business administration, marketing, or other related field, or equivalent job experience is preferred.

Responsibilities

Has overall accountability for the operational performance of the store, ensuring Company standards, policies, procedures, and operational expectations are consistently met.
Achieves financial objectives by controlling expenses.
Maintains overall accountability for store financial performance, inventory accuracy, cash handling, documentation, and operational compliance.
Maintains overall accountability for the quality, accuracy, and timeliness of all work performed within the store, including work delegated to other team members.
Monitors store performance through routine review of operational metrics, customer feedback, financial results, warranty activity, installation quality, inventory accuracy, and compliance reporting, taking corrective action as needed.
Drives sales goals, monitors sales performance, and implements strategies to increase sales.
Analyses sales data to identify opportunities for growth and increased profitability.
Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service needs.
Provides excellent customer service, addresses customer inquiries and complaints, and ensures customer satisfaction.
Ensures customer concerns, warranty issues, installation concerns, and order discrepancies are resolved promptly and appropriately.
Manages store inventory, ensures adequate stock levels, and oversees the ordering and receiving of products and truck accessories.
Ensures compliance with all Company policies, SOPs, safety requirements, operational standards, and financial controls through active oversight and accountability.
Protects employees and customers by providing a safe, clean, and well-organized store.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Leads and manages a team of retail employees.
Provides training, performance feedback, and ensures a positive work environment.
Schedules and assigns employees.
Maintains store staff by recruiting, hiring, and training team members.
Provides ongoing coaching, performance management, and accountability for team members, addressing performance concerns promptly and ensuring sustained improvement.
Regularly audits store processes, paperwork, customer transactions, and operational practices to identify deficiencies and ensure compliance with Company expectations.