Store Manager I - Retail

Goodwill Industries of Northwest NC•Black Mountain, NC

21d•Onsite

About The Position

Goodwill Industries of Northwest North Carolina is a nonprofit organization dedicated to providing employment and training services to help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers, Goodwill offers a wide range of career opportunities. The work done at Goodwill makes a difference in the lives of individuals served and the community. Employees enjoy excellent benefits and a unique work environment that is professional, fast-paced, and fulfilling. The organization's values shape its culture and guide interactions with participants, customers, and each other, emphasizing living the mission, promoting teamwork, driving improvement, taking responsibility, and respecting others.

Requirements

1-2 years’ operational experience in an Assistant General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.
At least 1 to 2 years of team member supervision experience.
Leadership skills and business acumen
Advanced communication skills – written and verbal.
Strong project management skills.
Ability multitask and make decisions in fast-paced environment.
Coaching, Development and Leadership Skills.
Conflict management skills.
Ability to be cross trained for all retail positions.
Customer Service focus.
Strong understand of Microsoft Office Suite.
Valid Driver’s License, required.
Personal vehicle, required.

Nice To Haves

Associate's degree, preferred.

Responsibilities

Act as the General Manager of a site overseeing all aspects of store operations and personnel management.
Foster cohesion among team members and cultivate a positive organizational culture.
Handle escalated customer service matters.
Ensure strict adherence to safety protocols throughout all operational activities.
Assume fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store.
Execute budget management duties, expected to meet sales targets and production benchmarks.
Supervise payroll operations and monitor profit and loss margins to ensure financial objectives are met within the designated store.
Manage the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
Uphold accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization.
With the Regional Director, establish and implement a structured development framework for leads and hourly associates.
Ensure timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe.
Commence store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
Ensure sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
Conclude store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
Generate end-of-day sales reports to facilitate financial reconciliation.
Ensure the building is securely locked at night and activates the alarm system to safeguard the premises.
Work with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
Communicate any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.
Perform other duties, as assigned.