Retail Store Leader

Asurion•North Wales, PA

8d•Onsite

About The Position

Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will lead a team, drive store results, and grow your career in a fast-paced tech environment.

Requirements

High School Diploma or equivalent (GED)
1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
2+ years of customer service experience
A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
Flexibility to work weekends, holidays, and varying shifts
Proficiency in Microsoft Office, especially Excel

Responsibilities

Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed.
Conduct performance reviews and provide feedback.
Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
Address customer issues and help your team work through challenges.
Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
Support all roles in the store, ranging from device repair to customer service.