Store Leader - Hendersonville, TN
About The Position
Warby Parker is seeking a motivated Store Leader to be a key player in establishing our expanding Retail business. This role is equivalent to a Store Manager at other companies. Store Leaders are responsible for all aspects of store success and are vital to Warby Parker Retail's achievements. In this position, you will build and lead a team of service-oriented Managers, Opticians, and Advisors, focusing on process execution and delivering exceptional customer experiences. You will utilize your business acumen to guide your team in achieving their individual performance goals and meeting company financial objectives. Opportunities for knowledge sharing and collaboration with peers are available through the annual Store Leader Summit. Success in this role is facilitated by prior retail management experience and strong leadership capabilities.
Requirements
- 3+ years in a management role at a complex customer-focused, operationally excellent retailer
- Established top-performer
- Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
- Clear, honest, and empathetic communicator who's able to make tough decisions
- Organized, entrepreneurial go-getter-you're unafraid of taking calculated risks to deliver results
- Upbeat collaborator with strong interpersonal skills
- Resourceful problem-solver and out-of-the-box thinker when faced with challenges
- Curious and willing to question how things are done and how they could be done better
- Able to inspire your team by promoting our vision and purpose in a compelling way
- Highly interested in business, technology, and fashion
- Ready to bring fun into your workplace but willing to put in long hours when required
- Passionate about providing nothing-but-wonderful service
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Responsibilities
- Represent and communicate Warby Parker's values and philosophy to customers and team members
- Execute and improve all operational activities to meet your store's financial targets and customer experience goals
- Consistently follow company-wide processes to maintain brand consistency
- Manage daily scheduling and payroll for the entire store team
- Coordinate store events with our Marketing team
- Implement existing procedures (and create new ones!) to protect the company's inventory and assets
- Follow and enforce protocols to ensure risk management and safety
- Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
- Lead biannual performance and development reviews for each store team member
- Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
- Create an inclusive workplace culture by treating all teammates and customers with respect
- Attend company leadership trainings, including our annual Store Leader Summit
Benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid Holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
