Store Leader - Old Orchard

Warby Parker•Skokie, IL

2d•$63,940 - $75,400•Onsite

About The Position

Warby Parker is seeking a motivated Store Leader to be a foundational part of its growing Retail business. Store Leaders are responsible for all aspects of their stores' success. In this role, you will build and lead a team of service-minded Managers, Opticians, and Advisors, focusing on executing processes and creating exceptional customer experiences. You will utilize your business acumen to guide your team towards achieving personal performance goals and meeting company financial targets. Opportunities for knowledge sharing and collaboration with peers will be available through an annual Store Leader Summit. Previous retail management experience and strong leadership skills are essential for success in this position.

Requirements

3+ years in a management role at a complex customer-focused, operationally excellent retailer, with a track record of being a top-performer.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals.
Clear, honest, and empathetic communication skills, with the ability to make tough decisions.
Organized, entrepreneurial, and willing to take calculated risks to deliver results.
Upbeat collaborator with strong interpersonal skills.
Resourceful problem-solver and out-of-the-box thinker.
Curious and willing to question how things are done and how they could be done better.
Ability to inspire your team by promoting our vision and purpose in a compelling way.
Highly interested in business, technology, and fashion.
Willing to put in long hours when required.
Passionate about providing wonderful service.
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

Ready to bring fun into your workplace

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members.
Execute and improve all operational activities to meet your store's financial targets and customer experience goals.
Consistently follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the entire store team.
Coordinate store events with our Marketing team.
Implement existing procedures (and create new ones!) to protect the company's inventory and assets.
Follow and enforce protocols to ensure risk management and safety.
Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development.
Lead biannual performance and development reviews for each store team member.
Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like.
Create an inclusive workplace culture by treating all teammates and customers with respect.
Attend company leadership trainings, including our annual Store Leader Summit.

Benefits

Competitive base salary/hourly rate
Variable compensation for eligible employees
Overtime pay for non-exempt employees if required to work more than 40 hours in a workweek
Health, vision, and dental insurance (full-time)
Life and AD&D Insurance (full-time)
Paid sick leave (full-time and part-time)
Paid Holidays (full-time)
Vacation days per year (full-time)
Retirement savings plan (401(k)) (full-time)
Parental leave (non-birthing parents included) (full-time)
Short-term disability (full-time)
Employee Stock Purchase Plan (full-time and part-time)
Employee Assistance Program (EAP) (full-time and part-time)
Bereavement Support (full-time)
Optical Education Reimbursement (full-time)
Free eyewear (full-time and part-time)