Store Leader (Store Manager)

Activate Games•Miami, FL

3d•Onsite

About The Position

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting? Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving. This job posting is for our new store location in Miami (Kendall). This is a full-time, permanent position at our store located at Unit 317, 8888 SW 136th Street, Miami, FL 33176.

Requirements

Demonstrated leadership ability with 2 years of experience in a customer facing environment
Demonstrated strengths in collaborative team environments
Ability to foster strong relationships with customers and employees
Excellent communication skills, including listening, and oral
Proficient in the use of hand and power tools
Proficient in Microsoft Office and related software
Multitasking in both leading teams and operational performance
Highly organized in managing competing priorities
Successful completion of a criminal record check is a condition of employment for this position.

Responsibilities

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
Create a lasting experience with customers and ensure their satisfaction is a top priority
Effective understanding of key performance indicators
Help maintain brand consistency through positive customer experiences and local event involvement
Perform regular general inspections of front desk and gaming areas
Perform daily cleaning and maintenance duties in compliance with company standards
Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
Oversee the day-to-day maintenance process flow required for the facility
Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
Scheduling duties, as required, to ensure peak periods are properly staffed
Leading in the hiring of new employees and creating a talent pipeline
Managing performance of employees, including accountability coaching and development
Participate in planning meetings to prepare and roll out various training and initiatives
Identify and implement improvements when necessary and provide updates to the team to enhance customer experience