Store Leader - Westborough, MA

Warby Parker•Westborough, MA

2d•Onsite

About The Position

Warby Parker is seeking a motivated Store Leader to be a foundational part of its growing Retail business. Store Leaders are responsible for all aspects of a store's success, building and leading teams of service-minded Managers, Opticians, and Advisors. This role involves executing processes, creating exceptional customer experiences, and steering the team towards financial targets. The position offers opportunities for knowledge sharing and collaboration through an annual Store Leader Summit. Previous retail management experience and strong leadership skills are essential.

Requirements

3+ years in a management role at a complex customer-focused, operationally excellent retailer
Established top-performer
Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
A clear, honest, and empathetic communicator who's able to make tough decisions
An organized, entrepreneurial go-getter-you're unafraid of taking calculated risks to deliver results
An upbeat collaborator with strong interpersonal skills
A resourceful problem-solver and out-of-the-box thinker when faced with challenges
Curious and willing to question how things are done and how they could be done better
Able to inspire your team by promoting our vision and purpose in a compelling way
Highly interested in business, technology, and fashion
Ready to bring fun into your workplace but willing to put in long hours when required
Passionate about providing nothing-but-wonderful service
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members
Execute and improve all operational activities to meet your store's financial targets and customer experience goals
Consistently follow company-wide processes to maintain brand consistency
Manage daily scheduling and payroll for the entire store team
Coordinate store events with our Marketing team
Implement existing procedures (and create new ones!) to protect the company's inventory and assets
Follow and enforce protocols to ensure risk management and safety
Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
Lead biannual performance and development reviews for each store team member
Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
Create an inclusive workplace culture by treating all teammates and customers with respect
Attend company leadership trainings, including our annual Store Leader Summit