uBreakiFix - Store Lead

United Smart Tech•Franklin, TN

28d•Onsite

About The Position

Don't miss the chance to be part of our expanding network of uBreakiFix retail stores, dedicated to providing device repair services within local communities. This is a fantastic opportunity for individuals of all skill levels to join our team. In this role, you'll serve as a Lead: Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance. Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach. Train and develop the Tech team. Act as the point of contact for dispatched technicians. Implement new processes. Participate in daily/weekly meetings with Operational leadership. As a Retail and Repair Tech, your responsibilities include: Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions. Consulting with customers to identify issues or explain repair procedures. Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing. Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.

Requirements

Demonstrated experience as a Team Leader/Supervisor.
Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
Past experience with ability to frequently lift and move items weighing more than 50 pounds.
A high school diploma or equivalent is required.
A valid state driver's license and a clean driving record are required.
Successful completion of a background check and drug screening.
Flexibility to work variable hours, including weekends and evenings.
Legal authorization to work in the United States.

Nice To Haves

Highly recommended experience in sales and customer service.

Responsibilities

Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
Train and develop the Tech team.
Act as the point of contact for dispatched technicians.
Implement new processes.
Participate in daily/weekly meetings with Operational leadership.
Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
Consulting with customers to identify issues or explain repair procedures.
Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.
Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.