Retail Store Lead- PDX Stores (Airport)

Tender Loving Empire•Portland, OR

10d•Onsite

About The Position

Tender Loving Empire (TLE) is seeking a Store Lead for its Portland Airport locations. TLE's mission is to empower and support creatives, enrich employees, and delight patrons by selling locally-made goods and supporting independent businesses. The Store Lead will help bring TLE's mission and values to life, supporting hundreds of makers, musicians, and small businesses.

Requirements

High school diploma, GED or equivalent education.
Minimum two years in a specialty retail and/or customer service role.
Minimum one year in a supervisory or leadership role.
Ability to work full time including variable hours including early mornings, evenings, weekends and/ or holidays.

Nice To Haves

Excellent leadership skills, including the ability to motivate and uplift others.
Effective communication skills, including writing, speaking and active listening.
Great interpersonal skills and the ability to build strong relationships with team, customers, and vendors.
Exceptional time management and organization skills.

Responsibilities

Leads the team in providing an exceptional customer service experience by developing strong relationships with customers and looking for opportunities to expand their purchase.
Ensures brand standards are met, processes are executed daily, and tasks are delegated based on their priority level.
Upholds brand merchandising and presentation standards by ensuring the effective execution of operational activities and updates.
Assists the management team with general supervision in the store in accordance with company policies and procedures, where applicable.
Assists with training team members on store and company procedures and programs.
Provides hands-on mentoring and teaches the "why" behind tasks, plans, and processes.
Monitors store key performance indicators and leads the team in driving sales, promotions, customer profiles, and basket value.
Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and customer shopping experience.
Addresses customer service issues and escalates them to the management team.
Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
Adheres to established policies and procedures related to inventory management, safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.

Benefits

$18.19/hour
Vacation time accrual, eligible for use after 90 days of employment
Front loaded sick time, 40 hours per year, eligible for use after 90 days of employment
9 Observed Holidays (time and a half on worked holidays)
Generous employee discount
Occasional show or event tickets
401k w/ up to 2% company match at 1 year of employment
Benefits for Full Time Employees (health + dental)
HSA account access to some health care options
Working with a group of kind, hard-working, fun-loving, value-driven, talented humans