Store Lead Repair Technician - Partnership Store (Google)

Asurion•Houston, TX

7d•Onsite

About The Position

A Store Leader is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through electronics repair volume, repair quality, inventory management, expense control, human resources management, and managing operating costs. This role involves fixing devices, processing cracked glass, and testing devices before and after repairs to ensure a low defective rate. The Store Lead is also responsible for maintaining the cleanliness and professional appearance of the store.

Requirements

At least one year of retail management experience
At least 6 months of electronic repair experience is preferred
At least 6 months of phone repair experience is preferred
Strong communication skills with direct supervisor and store staff via live coaching, emails and phone communications.

Nice To Haves

Two years of previous retail experience is required.
One year of previous management experience is preferred.
Electronics Repair experience of any kind is a plus.

Responsibilities

Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
Analyze and measure business trends; develop and implement plans to maximize repair volume and meet or exceed goals and objectives.
Control inventory shrink, expenses and payroll.
Ensure appropriate inventory stock levels and possess ability to project future inventory order levels.
Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Continually evaluate and react to performance issues and actively recruit management candidates.
Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
Fixes devices, processes cracked glass, tests devices before and after repairs to ensure low defective rate.
Strong mentoring and coaching skills to maximize employee performance and maintain a great and comfortable work environment.
Maintenance of repair equipment and tools.
Ensure that all repairs meet or exceed uBreakiFix quality standards.
Maintain the cleanliness and professional appearance of the store.