Centro - Store Lead/Manager

Centro Restaurant Group•Minneapolis, MN

65d•$20 - $22•Onsite

About The Position

Centro Restaurant Group (CRG) is seeking a Store Lead to serve as a key member of their team. CRG focuses on creating fun, fast-casual concepts that offer a welcoming and memorable experience for guests, emphasizing speedy service and quality food and beverages. The company values its team and community, striving to foster a fun and respectful environment. CRG is committed to investing in its staff, aiming to create not only an efficient team but also future leaders.

Requirements

Management experience
Supervision and mentorship skills
The ability to work both autonomously and as a team
A thirst to learn, develop oneself, and an openness to constructive criticism
Experience working with diverse teams
Commitment to CRG’s mission and values

Nice To Haves

Conversational Spanish skills preferred but not required

Responsibilities

Assist in the supervision of all hourly staff and create team buy-in.
Oversee all store operations during shifts.
Delegate tasks to employees.
Provide continuous coaching with constructive feedback.
Collaborate with the executive team to ensure staff training objectives are met.
Assist with training and performance documentation.
Enact shift cuts and employee breaks.
Maintain CRG hospitality standards.
Serve as an expert on CRG’s hospitality standards and consistently educate and hold staff accountable.
Acquire a deep understanding of CRG’s service model and online ordering system.
Participate in on the floor service.
Actively look for ways to assist and interact with guests.
Assist with customer complaints.
Maintain consistency and quality control across all CRG food and beverage.
Manage labor costs.
Problem-solve tech issues as they arise with a calm and in-charge demeanor.
Oversee safety and sanitation standards during shifts.
Complete daily task lists as assigned by District Manager.
Adhere to company procedures and standards set by upper management.
Create staffing lineups for applicable shifts.
Ensure the restaurant’s interior and exterior presence adheres to CRG standards.
Order goods and supplies necessary for operations.
Monitor shift edits, discounts, and company policy participation.
Manage goods and supplies inventory.
Role-model leadership daily.
Serve as a confidant and represent a unified management team with the Store Lead (1).
Exhibit professionalism, accountability, poise, and compassion.
Internalize a responsibility for developing oneself and staff.
Actively engage in professional development.
Participate in other management meetings when necessary.
Execute clearly communicated parameters around tip-pool eligible hours and manager hours.