Store Lead, History Center Museum

Minnesota Historical Society • Saint Paul, MN

10h • $24 - $26 • Onsite

About The Position

This position exists to provide a high level of leadership and customer service in supporting the day-to-day retail operations of the Minnesota History Center. Additionally, this position exists to sell admission tickets to the Museum, sell admission tickets to the Minnesota History Center, sell memberships to the Minnesota Historical Society, greet and orient guests, provide customer service to a wide array of visitors, and lend administrative support.

Requirements

• High school diploma or equivalent.
• Strong oral communication skills, ability to listen and be responsive to questions and comments.
• Demonstrated reliability and ability to provide consistent, high quality customer service.
• Demonstrated ability to work with a diverse public in a friendly and open manner.
• Demonstrated ability to think imaginatively and problem solve.
• Demonstrated ability to collaborate and contribute positively in a team environment.
• Strong personal computer skills including intermediate skills with Microsoft Office and with GOOGLE suite.
• Ability to complete record keeping and a variety of reports, including accounting and math skills.
• Familiarity with technology, particularly admissions or retail software.
• Ability to work a varied and flexible schedule, including weekends and holidays.
• Ability to lift 25 pounds.
• Willingness and availability to work a varied schedule that may include shifts on Wednesdays through Sundays, holidays, and occasional Mondays and Tuesdays, and evenings.
• Retail sales and admissions experience in a museum/historic site.

Nice To Haves

• Previous experience mentoring, coaching, training and providing work direction for staff or volunteers.
• Experience with Shopify and Google Suites.
• Previous Lead experience in a Retail sales and/or admissions setting.
• Knowledge of retail display and marketing techniques.
• Knowledge of Minnesota Historical Society programs and services.
• Ability to troubleshoot software, hardware and point-of-sale issues.

Responsibilities

• Assist in the daily operations of the museum store with an advanced knowledge of retail, data systems, and ticketing.
• Assist Retail Buyer with online store operations, sales, and order fulfillment.
• Provide support for administration, museum operations and other departments.

Benefits

• Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution.
• Generous vacation and sick time accruals with additional paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED