Store Director

River Market Community Co-op • Stillwater, MN

2d • Onsite

About The Position

River Market Community Co-op is hiring a Full Time Store Director! This senior leadership role oversees the daily operations, strategic planning, and overall performance of the store to ensure it meets key goals, balancing care and accountability, fostering a supportive and high-performing environment. The Store Director actively coaches and develops team members, ensuring continuous opportunities for growth and skill development. They also play a pivotal role in fostering positive community relationships, demonstrating a commitment to both the well-being of the community and the success of the store. As Rivers Co-op Markets brings together the strengths of two cooperatives, the Store Director plays a critical role in leading through change, building team engagement, and ensuring employees and member owners have a positive experience. This position is also responsible for collaborating with Rivers Cooperative Markets administrative functions (HR, Finance, Marketing, Purchasing, IT) to ensure excellent communications and alignment between their store and administration.

Requirements

• Proven ability to ensure exceptional customer service, conflict resolution and experiences across a store or multiple departments.
• Experience in a fast-paced grocery retail setting including perishable and non-perishable inventory management as well as tracking, improving, and managing product margins across multiple departments.
• Supervisory experience including hiring, training, development, performance management, coaching, and team building for a manager group.
• Skilled at creating a culture of inclusivity, teamwork, and collaboration.
• Demonstrated ability to provide effective oversight and leadership for a store, departments, or units.
• Proven ability to allocate resources and set priorities for multiple leadership positions and departments.
• Utilizes and develops processes for cross department productivity, quality, and service.
• Proven exceptional ability in expressing self, actively listening, self-awareness, empathy, and flexible communication for effective leadership and professionalism in all interactions.
• Ability to clearly convey policies, priorities, vision, store, and organizational goals in a manner that builds cohesiveness and rapport.
• Ability to foster open communication, empower, and motivate leadership team to work towards achieving store shared goals.
• Ability to remain calm, professional, and optimistic during challenging situations and effectively resolve conflicts in a constructive and positive manner.
• Demonstrated experience with planning, implementing, and achieving the strategic and financial goals of an organization and/or unit.
• Proven ability to prioritize and effectively optimize resources with competing demands and changing priorities, balancing daily operational tasks with strategic priorities.
• Skilled in managing time and delegation to effectively lead, empower, and develop store leadership, and achieve goals.
• Proven ability to be creative, flexible, and adaptable to changing circumstance and demands.
• The ability to pivot strategies in response to shifts, unexpected challenges, store, or organizational needs.
• Ability to develop, test, and implement new strategies, embrace innovation, and effectively guide team through transitions.
• Encourage team leaders to develop new ideas and think about alternative ways of doing things.
• Proven ability to prioritize and solve complex and often longer-term problems affecting a store, multiple departments, or organization.
• Demonstrated success in fostering a problem-solving mindset and innovative thinking within leadership team.
• A history of choosing the best course of action based on the pros and cons, available resources, long term impact, and potential outcomes of a decision.
• Proven ability to solve problems and make effective decisions during a crisis.
• Intermediate computer skills including web browsing and Microsoft Office and/or Office 365.
• Proven ability to effectively use technology including email, message boards, etc. for communication.
• Proficient in Microsoft Excel including ability to navigate spreadsheets and familiarity of basic functions, such as copy/paste, calculate sums.
• Demonstrated ability to effectively use scheduling, payroll and other manager applications.
• Basic math skills including ability to perform addition, subtraction, multiplication, and division.
• Ability to travel between locations and must meet the Rivers Cooperative Markets' safe driver requirements.

Nice To Haves

• Familiarity with natural foods industry and products strongly preferred.
• Demonstrated ability to effectively utilize SharePoint and Teams.
• Experience developing and executing change management strategies that minimize operational disruption and maintain business performance.
• Ability to create and implement communication plans that build trust, transparency, and employee engagement throughout periods of change.
• Multilingual.

Responsibilities

• Oversee the daily operations, strategic planning, and overall performance of the store.
• Coach and develop team members, ensuring continuous opportunities for growth and skill development.
• Foster positive community relationships.
• Lead through change, build team engagement, and ensure employees and member owners have a positive experience.
• Collaborate with Rivers Cooperative Markets administrative functions (HR, Finance, Marketing, Purchasing, IT) to ensure excellent communications and alignment between their store and administration.
• Ensure exceptional customer service, conflict resolution and experiences across a store or multiple departments.
• Recommend and implement customer-centric initiatives or strategies based on feedback and trends to enhance the customer experience.
• Manage perishable and non-perishable inventory.
• Track, improve, and manage product margins across multiple departments.
• Supervise hiring, training, development, performance management, coaching, and team building for a manager group.
• Create a culture of inclusivity, teamwork, and collaboration.
• Achieve excellent results through the effective development of high performing leadership teams.
• Provide effective oversight and leadership for a store, departments, or units.
• Allocate resources and set priorities for multiple leadership positions and departments.
• Utilize and develop processes for cross department productivity, quality, and service.
• Express self, actively listen, demonstrate self-awareness, empathy, and flexible communication for effective leadership and professionalism.
• Clearly convey policies, priorities, vision, store, and organizational goals.
• Foster open communication, empower, and motivate leadership team to work towards achieving store shared goals.
• Remain calm, professional, and optimistic during challenging situations and effectively resolve conflicts.
• Plan, implement, and achieve the strategic and financial goals of an organization and/or unit.
• Prioritize and effectively optimize resources with competing demands and changing priorities.
• Manage time and delegation to effectively lead, empower, and develop store leadership, and achieve goals.
• Be creative, flexible, and adaptable to changing circumstance and demands.
• Pivot strategies in response to shifts, unexpected challenges, store, or organizational needs.
• Develop, test, and implement new strategies, embrace innovation, and effectively guide team through transitions.
• Encourage team leaders to develop new ideas and think about alternative ways of doing things.
• Prioritize and solve complex and often longer-term problems affecting a store, multiple departments, or organization.
• Foster a problem-solving mindset and innovative thinking within leadership team.
• Choose the best course of action based on the pros and cons, available resources, long term impact, and potential outcomes of a decision.
• Solve problems and make effective decisions during a crisis.
• Effectively use technology including email, message boards, etc. for communication.
• Effectively use scheduling, payroll and other manager applications.
• Develop and execute change management strategies that minimize operational disruption and maintain business performance.
• Create and implement communication plans that build trust, transparency, and employee engagement throughout periods of change.

Benefits

• Starting annual salary of $75,000 - $85,000, dependent on qualifications and experience
• 20% employee discount
• Excellent paid time off
• 401(k) matching
• Low-cost health insurance premium options
• FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• Opportunities for free food

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed