STORE DIRECTOR

PAQ INC. FOOD 4 LESS • Fairfield, CA

2d • Onsite

About The Position

PAQ, Inc. is a 100% Employee-Owned Company operating 25 retail grocery stores across California's Central Valley and Central Coast, including Food 4 Less and Rancho San Miguel Market banners. The company emphasizes that Employee Owners are crucial for a strong future. The Store Director is responsible for planning and directing the daily operations of the store, with the primary goals of increasing customer count, sales, and profitability, and enhancing customer services while ensuring a safe environment for both customers and employees. This role involves managing 6 to 15 subordinate supervisors who oversee up to 125 employees across various departments such as Produce, Bakery, Meat, and Grocery, and is accountable for the overall direction, coordination, and evaluation of these units.

Requirements

• Comprehensive understanding of grocery retail operations, including merchandising, inventory management, and sales forecasting.
• Familiarity with applicable laws and regulations regarding grocery store operations.
• Knowledge of POS systems and inventory management software.
• Understanding of customer service best practices and strategies to enhance customer engagement.
• Strong leadership and managerial skills to effectively lead a team and ensure high performance.
• Excellent verbal and written communication skills to interact with staff, customers, and vendors.
• Problem-solving skills to address and resolve operational and customer service issues promptly.
• Organizational skills to manage multiple tasks and priorities efficiently.
• Ability to develop and implement strategic plans to achieve department goals.
• Ability to analyze sales data and market trends to make informed decisions.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Ability to motivate and mentor employees to foster a collaborative and productive work environment.
• Over five years of grocery management experience required.
• Certification to operate an industrial forklift truck/pallet jack/WAVE is required.

Nice To Haves

• Bachelor’s degree in Business, Business Administration, or related field preferred

Responsibilities

• Hires, trains, coaches, schedules, and disciplines employees in all areas of the store.
• Makes staffing and pay decisions based on store needs.
• Works with department managers to increase performance standards are maintained with all employees.
• Plans and prepares work schedules and assigns employees to specific duties.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability; sets up displays and stocks shelves/displays as needed.
• Places and rotates merchandise to ensure products sold according to code dates.
• Performs scheduled inspections, focusing on both internal and external areas of the facility to ensure compliance with the company and store policies and procedures, in addition to federal, state and local rules and regulations required.
• Maintains store appearance and product presentation to company standards.
• Orders merchandise or prepares requisitions to replenish merchandise on hand; prepares list of damaged items and communicates to the appropriate personnel of defective or unusable items to ensure appropriate credits or replacements are received.
• Counts and/or verifies all material, equipment, merchandise, and supplies brought into the location with Bill of Lading; verifies clerical counts against physical count of stock and adjusts errors in computation or count or investigates and reports reasons for discrepancies.
• Maintains a high degree of accuracy to ensure correct inventory numbers.
• Ensures compliance of employees with established security and record keeping procedures and practices, trains employees in proper safety and security procedures and practices.
• Conducts market research by visiting competitors in an assigned area, looking at customer counts, pricing, product available, product placements, etc.
• Identifies and assists Loss Prevention in the safeguarding of company assets from losses due to theft or fraud.
• Assists in apprehensions, retrieving company property and identifying ways to reduce risk and losses.
• Ensures customer needs are met, resolves customer complaints in a timely manner and ensures that service is quick and efficient.
• Minimizes customer complaint escalation by administering diplomatic communication skills.
• Performs various duties of other job titles throughout the store to provides support during peak periods or when scheduling conflicts arise.
• Performs related duties as assigned.

Benefits

• Work to earn FREE MONEY for your retirement
• Elect Medical, Dental, and Vision Benefit Packages for as little as $20 per paycheck for yourself and $64 per paycheck for you and your family!
• Excellent health benefits
• Enrollment in our ESOP after 1 year
• Career advancement opportunities
• Paid vacation
• Paid sick leave
• Competitive wages
• Tuition reimbursement
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed