Store Director #221 - Eagle Pass, TX

Academy•Eagle Pass, TX

4d•Onsite

About The Position

The Store Director provides leadership to a store to achieve customer service, associate engagement, and profitability goals. This role oversees an assigned store to inspire and lead associates while driving sales. The Store Director serves as the primary communication channel to store associates on policies, procedures, and sales opportunities, conveying the company's entrepreneurial and sales-oriented culture to capture and preserve market share. Maximizing employee retention through best practices in hiring and mentoring, and managing store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury, and risk management are key aspects of this role. The Store Director also drives in-store training processes for excellent customer service, associate product knowledge, process understanding, and risk management. They provide strategic regional merchandise insights to the merchant organization and drive store profitability by managing expenses. This role also involves strategic insights on regional attributes, participating in the budgeting process, overseeing performance management and career-pathing, fostering community involvement, championing Omnichannel initiatives, partnering with the marketing team, and developing performance evaluations. The Store Director must stay abreast of retail trends and learn company policies, procedures, and safety rules. Duties may change and associates may be required to perform other duties as assigned.

Requirements

At least five years of management experience in a complex, large format store.
Bachelor’s degree in relevant field of study or equivalent years of related work experience required.
Leadership skills to inspire, lead and manage a large retail organization.
Customer service skills to train store associates.
Entrepreneurial skills to diagnose and capture sales opportunities.
Operational and execution skills to manage store supply chain, maintenance and other activities.
Employee relations expertise to drive associate recruitment and retention.
Ability to interpret and communicate policies and initiatives to store associates to drive execution.
Financial planning and budgeting experience to achieve financial objectives.
Ability work flexible hours such as evenings, weekends, and holidays as necessary.
Ability to travel periodically to assist in other stores as needed.

Responsibilities

Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals.
Oversees an assigned store to inspire and lead associates while driving sales.
Drives customer service through leading by example and providing hands on customer service training.
Serves as the primary communication channel to store associates on policies, procedures and sales opportunities.
Conveys the company’s entrepreneurial and sales oriented culture to capture and preserve market share.
Maximizes employee retention through utilization of best practices in hiring and mentoring.
Manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management.
Drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management.
Provides strategic regional merchandise insights to the company’s merchant organization from personal insights and customer feedback.
Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses.
Provides strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables.
Participates in the company’s budgeting process by assisting in the development of sales objectives.
Oversees the performance management and career-pathing process for assigned store to ensure career development goals are met.
Fosters company’s community involvement to drive sales and customer awareness.
Champions Omnichannel initiatives to drive in-store customer service and online sales.
Partners with marketing team to drive customer traffic through grass roots and localized marketing.
Develops, coordinates and delivers performance evaluations and career-pathing objectives for store associates.
Stays abreast of retail trends.
Required to learn company policies and procedures.
Required to learn company safety rules.
Duties may change and associates may be required to perform other duties as assigned.