Austin Store Director

imogene + willie•Austin, TX

2d•Onsite

About The Position

We are looking for a store director and leader for our Austin store; someone who can bring passion, energy, and shared belief in the brand - an effort we try to improve upon every day. The right candidate will be a person who can simply care for our beloved customers and our team as their own family. This is a full time, in-person retail role, and reports to the Director of Stores + CX. You should expect to work when we are busy, including weekends, holidays, and occasional evenings.

Requirements

Have a bachelor’s degree or equivalent combo of education and experience.
Have 5 or more years of management experience with similar scope.
Be available when we are busy, including: nights, weekends and holidays.

Nice To Haves

Someone who always sees the bright side and the best in people
Someone who enjoys coaching and developing a sales team while overseeing day to day operations
Someone who thinks in a creative way to help us evolve the business and think big-picture.
A valuable member of the community and look constantly for ways to help those around us.
Someone able to problem solve with optimism and be focused on staying away from bad energy or drama.
A partner and an owner, connected emotionally to everything in the shop.
A proactive thinker in relation to driving sales and profitability - comprehensively understanding the business
Someone with a thirst for product knowledge, particularly within the denim category.
Someone who asks “Why?” - ensuring that team efforts align with our values and strategic initiatives.
Someone with a nose for talent, finding the best people in the least likely of places and have the ability to attract the right team members.
Be adept with technology and apps and familiar with industry-related blogs and feeds.

Responsibilities

Manage and lead the store staff
Oversee and staff daily operations, as well as occasional special events
Communicate the brand voice of imogene + willie to our customers and team
Provide supervisor level intervention for escalated situations
Evaluate customer feedback on experience and product
Report on shop metrics and strategizing sales initiatives
Create weekly, monthly, and yearly sales goals while developing ways to build upon our current offerings for customers as well as financial opportunities for your team
Work as a partner to the Customer Experience team and Nashville shop team to maximize online operations and fluidity between storefronts
Work as a partner with the other directors to maintain communication and team connection
Hire and dictate store team leadership
Lead the shop team by example through optimal operations, superior product knowledge, excelling sales, and communication of brand story
Ensure training and shadowing is abundant and assist in helping the company create and maintain great training approaches and onboarding processes.