Store Director

Sézane•Austin, TX

6d•Onsite

About The Position

Sézane is seeking a Store Director to contribute to its journey. The position is based in South Congress in Austin, TX. The Store Director will represent the brand by interacting with clients, maintaining high customer service, product knowledge, and operational procedures. They will manage, train, and motivate the shop team, oversee all operational aspects of the shop, and be accountable for budgets and financial targets while identifying growth opportunities. This role involves driving business performance by monitoring performance, proposing commercial action plans, managing operational expenses, and collaborating with the Paris HQ team. In operations, the Store Director will follow up on retail excellence programs, liaise with partners to solve issues, ensure quality of internal control and inventory management, and plan/execute store events. Team management includes coaching staff, conducting appraisals, and participating in recruitment and HR needs. Clienteling involves ensuring a strong client mindset, understanding the client base, and supporting local initiatives to grow client loyalty.

Requirements

Motivated, proactive and positive attitude
Autonomous, agile, entrepreneurial, result driven
Ability to adapt to become a strong brand ambassador
Strong managerial skills (5 to 7 years of retail management) and business acumen
Experience in a luxury or fast-paced retail environment preferred
Excellent communications and team management skills

Nice To Haves

French speaking is a plus

Responsibilities

Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures.
Manage, train and motivate shop team (assist with hiring and recruitment process)
Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.)
Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth.
Monitor performance to propose commercial action plans to maximize sales + minimize costs
Monitor operational expenses and responsible for supply management
Develop open relationships and collaborate transversally with Paris HQ team
Follow up on retail excellence programs
Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security
Ensure quality of internal control and inventory management (inventory, cash management, internal procedures)
Plan and execute store events, off-site activations and partnerships
Coach staff and motivate teams to achieve the best customer service and financial growth
Conduct full appraisals with direct reports / clear objectives to the retail team
Participate in recruitment, store organization, team development and general HR needs
Ensure strong client mindset within the team and obsession for client satisfaction
Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients