Store Director, Creamery on Ninth

Brigham Young University•Provo, UT

1d•Onsite

About The Position

Responsible for all of the convenience retail operations on campus including all Creamery stores (Creamery on Ninth, Helaman Creamery, Wyview Creamery, Creamery Outlet, and Stadium Creamery). This role involves strategic coordination, financial responsibility, and marketing development to maximize revenue, efficiency, and customer satisfaction within the Creamery operations. The Store Director will ensure high standards of customer service, food safety, and operational efficiency across all locations.

Requirements

Bachelor’s degree
8 years retail or food management experience
5 years as a supervisor OR 12 years retail or food management experience
5 years as a supervisor
ServSafe certification (required, can be provided by department)
Excellent organization and planning skills
Experience resolving customer concerns/complaints in a positive way
Experience in developing, training and promoting hourly employees to leadership positions
Experience with inventory management, velocity inventory management, product rotation, and product storage.
Experience with handling/anticipating the needs of the guest in a proactive manner
Proficient with Microsoft Office (MS) Suite and experience with other computer operations
Experience with MS Outlook or other equivalent email/calendar/task applications
Schedule and modify appointments
Maintain multiple distribution lists and massive email contacts folder
Experience with MS Excel or equivalent database program
Can navigate through intermediate level spreadsheets and tables
Understands basics of table properties/spreadsheets, basic formulas, and cell formatting

Nice To Haves

Bachelor’s degree in a related field
10 years retail or food management experience
5 years as a supervisor
3 years collegiate dining experience OR 15 years retail or food management experience
5 years as a supervisor
3 years collegiate dining experience
Experience with Eatec or other large-scale inventory management program
Experience with managerial-level back-end of point-of-sale systems (TBD)
Experience managing and disciplining full-time employees.
Knowledge and experience in grocery and/or convenience store and/or retail operations.

Responsibilities

Explores growth opportunities within Creameries
Responsible for incorporating and developing CSC products to be offered at all BYU Creamery locations to maximize efficiency
Responsible for maintaining safety and training standards within the scope of operations.
Directs and Coordinates product mixes and pricing points throughout the creamery operations
Communicates with all employees to ensure training and standard operating practices are in place
Has regular one on ones with Direct reports of Creamery Operations to ensure overall sales and customer satisfaction goals are met or exceeded
Directs Creamery management on employment and disciplinary matters
Studies and recommends strategic direction in order to maximize revenue, maximize efficiencies, product cost savings, inventory turnover, industry standard product velocity and product quality
Keeps all trademark and licensing agreements current and valid
Ensures every customer has an experience that ensures they will continue to frequent the Creamery on 9th.
Ensures feedback and additional training to full-time employees and students to address customer service challenges
Ensures that all operations uphold the department’s cleanliness/sanitation standards are met, and that inventory is filled and faced, and that all essential equipment is functioning properly.
Ensures that all employees are properly trained to uphold food safety standards in compliance with federal, state, and local regulations
Oversees and directs training and customer service programs as executed by area managers
Regular inspections of areas to ensure department efficiency, cleanliness, and customer service standards are being upheld
Developing customer feedback channels to maintain a high level of communication and satisfaction for all areas
Maintains and enhances good communications and working relationships with customers, student organizations, campus departments, vendors, LDS Church units, and other groups.
Meets with Managing Director to create, review, and approve area annual budgets
Meets with Managing Director often to ensure operations are running smoothly and efficiently
Ensures adherence to budgets for all assigned operations
Reviews financial statements with Managing Director and directs course of action to improve operations and reduce variances
Facilitates the preparation of area budgetary forecasts and reports
Coordinates with Accounting office to ensure accuracy of monthly inventory reconciliations of all areas
Defining and reviewing product mix reports, labor reports, speed of service reports, and sales reports with Managing Director and direct reports to ensure transparency.
Develops marketing schemes of Creamery on 9th activities to ensure maximum potential of revenue/sales.
Working with Dining Designs, gives final approval on marketing plans for Creameries
Analyzes impact and successes of marketing strategies
Coordinates with Coca-Cola to develop and implement Coke-specific marketing strategies for the Creameries

Benefits

401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU