Store Director #139 - Burleson, TX

Academy•Burleson, TX

2d•Onsite

About The Position

The Store Director will provide leadership to a store to achieve customer service, associate engagement, and profitability goals. This role oversees an assigned store to inspire and lead associates while driving sales. The Store Director drives customer service through leading by example and providing hands-on customer service training. They serve as the primary communication channel to store associates on policies, procedures, and sales opportunities, conveying Academy’s entrepreneurial and sales-oriented culture to capture and preserve market share. This position maximizes employee retention through the utilization of best practices in hiring and mentoring. The Store Director manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury, and risk management. They drive in-store training processes to provide excellent customer service, associate product knowledge, process understanding, and risk management. This role provides strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback. The Store Director drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink, and other controllable expenses. They provide strategic insights on regional attributes related to competition, economic trends, marketing opportunities, and other variables. This position participates in Academy’s budgeting process by assisting in the development of sales objectives. The Store Director oversees the performance management and career-pathing process for the assigned store to ensure career development goals are met. They foster Academy’s community involvement to drive sales and customer awareness and champion Omnichannel initiatives to drive in-store customer service and online sales. This role partners with the marketing team to drive customer traffic through grass roots and localized marketing. The Store Director develops, coordinates, and delivers performance evaluations and career-pathing objectives for store associates. They stay abreast of retail trends, are required to learn company policies and procedures, and company safety rules. Duties may change and associates may be required to perform other duties as assigned.

Requirements

At least five years of management experience in a complex, large format store
Bachelor’s degree in relevant field of study or equivalent years of related work experience required
Regular attendance required.
Leadership skills to inspire, lead and manage a large retail organization
Customer service skills to train store associates
Entrepreneurial skills to diagnose and capture sales opportunities
Operational and execution skills to manage store supply chain, maintenance and other activities
Employee relations expertise to drive associate recruitment and retention
Ability to interpret and communicate policies and initiatives to store associates to drive execution
Financial planning and budgeting experience to achieve financial objectives
Ability work flexible hours such as evenings, weekends, and holidays as necessary
Ability to travel periodically to assist in other stores as needed

Responsibilities

Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals.
Oversees an assigned store to inspire and lead associates while driving sales
Drives customer service through leading by example and providing hands on customer service training
Serves as the primary communication channel to store associates on policies, procedures and sales opportunities
Conveys Academy’s entrepreneurial and sales oriented culture to capture and preserve market share
Maximizes employee retention through utilization of best practices in hiring and mentoring
Manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management
Drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management
Provides strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback
Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses
Provides strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables
Participates in Academy’s budgeting process by assisting in the development of sales objectives
Oversees the performance management and career-pathing process for assigned store to ensure career development goals are met
Fosters Academy’s community involvement to drive sales and customer awareness
Champions Omnichannel initiatives to drive in-store customer service and online sales
Partners with marketing team to drive customer traffic through grass roots and localized marketing
Develops, coordinates and delivers performance evaluations and career-pathing objectives for store associates
Stays abreast of retail trends
Required to learn company policies and procedures
Required to learn company safety rules
Duties may change and associates may be required to perform other duties as assigned.