Store Director - Santa Anita

Rebag•Arcadia, CA

3d•Onsite

About The Position

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free. Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more. The Store Director position requires someone who is personable, energetic, highly organized, and hard-working. Individuals should have a passion for fashion and sustainability and should enjoy working with a team. The Store Director will be responsible for driving sales, mentoring Store Experience Leads, Omni Client Experience Managers, Bar Leads, and Customer Experience Specialists, and promoting excellence in customer service. The goal of this individual is to take responsibility for all aspects of the store's operations while playing an active role on the sales floor.

Requirements

Be reliable in difficult situations and has the willingness to be called upon to complete projects
Be energized by problem solving and act and decide without having the total picture
Expert in conflict resolution that can keep productive relationships
Have a keen eye for talent and be able to identify what Good performance is and High Performance is
Be present and involved in brain-storming and be a hero for an idea
Keep training at the forefront of your everyday
Create sustainable talent strategies to fuel continued team growth
Ability to be savvy with technology
Full availability to provide support for our Retail store
Never give up
Comfortable standing on your feet for long periods of time
Ability to work weekends and evenings
Ability to lift a maximum of 40 lbs based on needs of the role
Legal right to work in the United States

Nice To Haves

Passion for fashion and sustainability

Responsibilities

Develop and lead a team to achieve company standards across all categories
Lead by example on the selling floor, proactively coaching and inspiring the team
Lead by example in the demonstration of integrity, honesty and knowledge to promote the company culture, values, and mission
Set clear goals & expectations along with the leadership team and hold consistent coaching sessions with associates to review performance and provide timely feedback
Oversee annual review process for direct reports
Lead and showcase mastery of skills when it comes to the client experience
Engage with clients utilizing a Professional, Passionate, Performance Driven, and Personable mindset
Organize and execute the operational standards of the boutique
Work collaboratively with peers to drive our Rebag spirit
Assist management in developing the sales team to deliver best-in-class knowledge and experience to every customer that walks into the boutique
Oversee and make contributions to streamline and improve the effectiveness of daily store operations
Maintain thorough understanding of all policies, procedures and processes; Ensure team adherence and constantly reinforce the philosophy behind these principles
Drive all aspects of business including Operational FoH and BoH planning, Rebag Bar Experience, community networking and client development
Partner with Store Managers and internal team to develop business goals for store and omni-channel and translate into action plan; Routinely monitor achievement of goals