Store Customer Service Supervisor / Keyholder | New Store Opening

Connecticut Fine Wine & SpiritsLakewood, CO
Onsite

About The Position

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.

Requirements

  • High school diploma or equivalent preferred.
  • 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
  • Strong interpersonal skills and a team player mindset.
  • Experience resolving customer issues and coaching peers.
  • Familiarity with the point-of-sale systems and inventory management software.
  • Ability to work a flexible schedule as business requires, including evenings and weekends.
  • Must be 21 years of age or older.
  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
  • Climb ladders and lift 50 lbs. overhead and repeatedly.
  • May be exposed to various outdoor weather conditions throughout the workday.

Responsibilities

  • Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
  • Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
  • Maintain store safety and cleanliness standards across the store.
  • Perform other duties as assigned.

Benefits

  • Total Rewards program
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