Store Customer Service Supervisor / Keyholder | New Store Opening

Connecticut Fine Wine & Spirits•Lakewood, CO

7d•Onsite

About The Position

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.

Requirements

High school diploma or equivalent preferred.
1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
Strong interpersonal skills and a team player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with the point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Must be 21 years of age or older.
Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
Climb ladders and lift 50 lbs. overhead and repeatedly.
May be exposed to various outdoor weather conditions throughout the workday.

Responsibilities

Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
Maintain store safety and cleanliness standards across the store.
Perform other duties as assigned.