Store Customer Service Specialist - Fulltime

Sherwin-Williams • Henderson, NV

2d • Onsite

About The Position

The Store Customer Service Specialist works in a Sherwin-Williams retail store and helps wholesale and retail customers identify their needs, answers questions about products, and recommends appropriate solutions. The role focuses on delivering excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation, and meeting store sales goals.

The role includes customer contact, potentially with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

The position is full-time at Store 708566, 10740 S Eastern Ave Ste 120, Henderson, NV 89052. Scheduled hours may include evenings and weekends. Work also includes stocking, product tinting and mixing, warehouse or floor product retrieval, cleaning, and loading or unloading delivery trucks.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits related to health and well-being, career development, community connection, retirement, health care, and commuting; specific offerings depend on eligibility and are available through the benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed