Store Counter Sales

Genuine Parts Company•Hamburg, NY

7d•Onsite

About The Position

We are looking for talented individuals to join our NAPA family as Counter Sales associates. As a NAPA Counter Sales associate, you are the "face of the retail store" and the go-to person for customers entering our retail stores for all their automotive needs. While extensive mechanical knowledge is not required, a background and knowledge of automotive parts is necessary. This role is a great opportunity for those looking to build a career as a Parts Specialist, seeking full/part-time employment, or aiming to explore other career paths within the company.

Requirements

Valid Driver’s License
Previous experience in a parts store or automotive industry, or a willingness to learn all things auto parts.
High School Diploma or GED.
Excellent verbal and written communication skills.
Ability to thrive in fast-paced retail environments.
Great listening skills and empathy for customers.

Nice To Haves

Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
Experience in a parts store, auction, retail store, auto body/collision.
Knowledge of cataloging AND/OR inventory management systems.
Entirely customer-centric (external/internal).
ASE Certifications.

Responsibilities

Provide auto parts answers and solutions for retail and wholesale customers in person at the counter and over the phone.
Use parts knowledge to assist other NAPA team members in answering customer questions.
Provide outstanding customer care and interactions.
Welcome retail customers and engage them to provide a positive consumer experience.
Utilize technology including computers, cash registers, telephones, and paper catalog systems.