Store counter Sales

Genuine Parts Company•Lebanon, TN

2d•Onsite

About The Position

We are looking for talented individuals to join our NAPA family as a Counter Sales associate. As a NAPA Counter Sales associate, you are the "face of the retail store" and the go-to person for customers entering our retail stores for all their automotive needs. While extensive mechanical knowledge is not required, a background and understanding of automotive parts is necessary. This role offers a great opportunity whether you aim for a career as a Parts Specialist, seek full/part-time employment, or wish to explore other career paths within NAPA.

Requirements

Genuine enjoyment in helping retail and wholesale customers with their auto parts and service questions.
Parts experience gained from working in the automotive industry or from personal experience tinkering with/repairing cars & trucks.
Willingness to learn all things automotive if lacking prior background in automotive parts.
Desire to join a team with opportunities for learning and career growth.
Valid Driver's License.
Previous experience in a parts store or automotive industry, or a willingness to learn all things auto parts.
High School Diploma or GED. Technical or Trade school courses or degree.
Excellent verbal and written communication skills.
Ability to thrive in fast-paced retail environments.
Great listening skills and empathy for customers.

Nice To Haves

Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
Experience in a parts store, auction, retail store, or auto body/collision.
Knowledge of cataloging AND/OR inventory management systems.
Customer-centric focus (external/internal).
ASE Certifications.

Responsibilities

Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
Utilize parts knowledge to assist other NAPA team members in answering customer questions.
Provide outstanding customer care and interactions with everyone who enters the NAPA Store.
Bring customer focus and high energy to fast-paced stores.
Welcome retail customers and engage them to provide a positive consumer experience.
Operate technology including computers, cash registers, telephones, and use paper catalog systems.