Store C Manager

Circle K Stores • Pittsburgh, PA

12d • Onsite

About The Position

The Store C Manager is responsible for the overall operations of the store, including leadership and management of employees, maintaining store standards, developing positive relationships with suppliers and customers, and ensuring financial objectives are met. This role involves direct supervision of multiple employees, recruitment, training, scheduling, and performance management. The manager also plays a key role in ensuring excellent customer service, store presentation, safety, and financial analysis.

Requirements

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of 2 or more full-time employees.
• Recruit, hire, and train employees, ensuring excellent customer service.
• Develop, manage, and assign tasks to ensure the store is clean, stocked, organized, and well-kept.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines and to the needs of the business.
• Implement non-discriminatory management skills in hiring, training, counseling, mentoring, motivating, and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Provide regular and predictable onsite attendance.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare on-going and timely performance appraisals for all employees, providing proper performance-based feedback.
• Train all employees ensuring that customer service, store image, and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Mentor and train all employees on cash awareness and expectations to help reduce risk to the company/BU.
• Ensure employees complete all required training in a timely manner.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all store employees and the Market Manager.
• Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives.
• Organize and maintain all store files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly.
• Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.
• Notify Market Manager of any sales, cash, inventory, or operating discrepancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED