Store Associate

Sherwin-Williams•Goldsboro, NC

2d•Onsite

About The Position

The Store Associate supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. The role focuses on excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The position is part-time at Store #2369, 2537 E Ash St., Goldsboro, NC 2753, with a starting rate of $15.50 per hour. The role involves customer contact, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. A review of criminal history is required for business, operational, and safety reasons.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

Valid, unrestricted driver’s license.
High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.