Store Associate – Retail & Food Service (Part-Time Local Residents Only)

Xanterra Travel Collection•Estes Park, CO

7h•Onsite

About The Position

Live. Work. Explore. as a part of our Food and Beverage and Retail team in Rocky Mountain National Park! This position is exclusively open to local residents of Estes Park and the nearby surrounding area. Employee housing is not provided. Working at the historic Trail Ridge Store & Café located high in the Rocky Mountains on Trail Ridge Road – cresting at over 12,000 feet – is a once in a lifetime adventure! Xanterra operates a cafe, coffee bar, and retail store which are open seasonally from late May to mid-October. If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination. Join the Rocky team where you may be assigned to either a retail or food and beverage position, both offering dynamic and engaging roles. As a Food Outlet Attendant, you'll provide excellent guest service, handle cashiering duties, prepare menu items, and maintain cleanliness and organization in the café. In a Retail Associate role, you'll greet and assist guests, manage transactions, stock merchandise, and ensure the sales floor is clean and well-organized, all while upholding the company's core values and guest service standards.

Requirements

Excellent communication and customer service skills
Command of the English language with excellent verbal communication
Able to operate a cash register, handle cash accurately, open and close the store with or without assistance
Knowledge of all menu items, specials, features, food, and beverages
Demonstrate a basic understanding of food & beverage and/or retail procedures by completing the required training
Able to function with flexibility and courteous behavior in a high traffic seasonal food service operation
Capable of working with people from all over the world
Acquire and demonstrate a basic knowledge of product information
Able to work with a minimal amount of supervision
Maintain excellent attendance and punctuality. Take breaks in appropriate area for limited time and use the time clock correctly
Candidate must be able to work at an altitude of 12, 000 feet
Ability to stand/walk for a minimum eight to ten hour shift
Frequently lift and carry cartons weighing up to 50 lbs
Must have the ability to walk up and down stairs several times a day
Carry boxes/product up and down stairs several times a day
Must be able to bend down or kneel to stock product frequently during a shift
Must be able to climb ladders as requested

Responsibilities

Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards
Food Outlet Attendants provide excellent guest service which includes knowledge of and explanation of menu items, taking orders, suggestive up-selling techniques, and securing payment as required
Perform all cashiering duties in our stand-alone café properly, ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change
Processing credit card sales accurately and in accordance with company procedures
Ensuring products are attractively displayed
Assist with loading and unloading of café food, and merchandise
Stock merchandise and merchandisers as necessary, making sure all displays are kept stocked, neat, and clean
Prepare menu items per standard recipes
Duties will include dishwashing, dining room attendant, stocking condiments and utensils, cashiering, coffee bar attendant, etc
Work coffee bar, hot foods, and food prep as directed by managers
Maintain effective cooperation with Food & Beverage Manager, Leads, and other co-workers
Maintaining thorough cleanliness and sanitation of work area and perform cleaning as necessary. This includes but is not limited to sweeping, vacuuming, mopping, scrubbing, dusting, polishing, and trash removal
Emptying trash as needed throughout the day
Assist in unloading merchandise, stock shelves, and ensure the dining room is well organized, stocked, sanitized, and clean
Learning First In, First Out standards
Responding to guest requests, maintaining positive interactions
Comply with ServSafe protocol
Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary
Retail Associates provide excellent guest service for all, greet and check out guests with a smile and operate POS units
Perform all cashiering duties in our stand-alone retail shop properly; ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change
Suggest add-on sales with every transaction performed
Stock merchandise as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Retail Visual Merchandise Manual
Assist the retail manager, supervisors, and/or leads with inventory control, and merchandise display
Maintain effective cooperation with Retail Manager and other co-workers
Assist in loading and unloading merchandise, stock shelves, and ensure the selling floor is well organized and clean
Assist in keeping the sales floor clean which includes but is not limited to sweeping, vacuuming, dusting, mopping, scrubbing, and trash removal
Alert manager to shrinkage, guest problems, and concerns
Maintain a safe work area
Responsible for accurate account of cash drawer and deposit