Store Associate

Sherwin-Williams•Norton Shores, MI

1d•Onsite

About The Position

The Store Associate supports the success of the retail store by assisting wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. The role focuses on delivering excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation, and consistently meeting sales goals. The position is based at Store #1791, 5791 East Harvey Street, Norton Shores, Michigan 49444. The role involves contact with customers, including potentially minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring sponsorship for an employment work visa now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about offered products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.