Madhappy South Coast Plaza Part-Time Store Associate

Madhappy•Costa Mesa, CA

7d•Onsite

About The Position

Madhappy is seeking a part-time Store Associate for its South Coast Plaza location. The role involves ensuring superior customer service, maintaining high operational standards, and representing the Madhappy brand. This position reports to the store supervisor and store manager.

Requirements

1+ years of retail associate experience
Must be available on weekends
Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed
Ability to work the duration of the store opening, as needed
Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members
Familiarity with the Madhappy brand and mission

Nice To Haves

Preference for experience in fashion/apparel
Previous experience working in a small team environment

Responsibilities

Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team
Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs
Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly
Maintain store aesthetics by making sure product presentation is upheld; edging, making sure tags are tucked in, arranged by size, uniform in color, and that the garments are folded and hung properly
Keeping up the store appearance by cleaning fitting rooms, displays, wiping down mirrors, dusting, and maintaining organization
Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience
Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers
Work closely with the store manager to ensure constant communication amongst the team, and all operations are running in a smooth manner