Store Associate

Copperstate Farms•Tempe, AZ

About The Position

The Store Associate supports dispensary operations in the Front of House (FOH), Back of House (BOH), or as needed. In the FOH, the associate provides customer service, assesses customer needs, and recommends suitable products. In the BOH, the associate maintains physical and digital inventory and supports inventory-control processes, including product intake, packaging, stocking, and compliance. The role calls for a lifelong learner who is passionate about cannabis and committed to an exceptional customer experience. The position requires working evenings, weekends, and holidays as scheduled or needed. The associate must handle confidential customer and company information appropriately and perform duties in compliance with company policies and applicable regulations. Physical work includes prolonged periods of sitting, standing, walking, bending, lifting, and using hands; frequent movement of heavy items; and work indoors and outdoors year-round in noisy and crowded environments. The role includes lifting 25–50 pounds when necessary and handling routine job-related stress. New hires complete orientation and security training, Store Associate training, and a cannabis education course. Additional annual or ongoing training may be assigned. An active Arizona Facility Agent Card must be maintained, with renewal or maintenance on a biannual basis or as directed by the Arizona Department of Health Services. Pay is $15.15 per hour.

Requirements

Must be at least 21 years of age.
Must pass a background check to obtain and maintain an Arizona Facility Agent Card in accordance with Arizona Department of Health Services requirements.
High school diploma or equivalent.
Familiarity with methods of cannabis consumption.
Ability to address customer concerns and complaints effectively.
Professional appearance, actions, and verbal communication.
Cash-handling experience and excellent mathematical skills.
Ability to prioritize and multitask in a busy environment.
Ability to remain compliant in a highly regulated role.
Strong oral and written communication skills with customers, coworkers, and management.
Basic computer skills and knowledge of point-of-sale software.
Ability to solve problems efficiently and professionally.
Strong attention to detail.
Ability to work evenings, weekends, and holidays as scheduled and needed.
Willingness to contribute as an integral team member and provide a high level of service.
Excellent attendance and reliability, and adherence to company policies and procedures.
Ability to sit, stand, walk, bend, lift, and use hands for prolonged periods.
Ability to manually move, lift, carry, pull, or push heavy objects or materials.
Ability to stoop, bend, reach, crouch, and lift 25–50 pounds from the floor to a waist-high table when necessary.
Ability to work indoors and outdoors year-round in noisy and crowded environments and manage routine job-related stress.

Nice To Haves

Two years of retail and/or customer-facing experience.
Cannabis retail or cannabis education experience.

Responsibilities

Greet customers positively and professionally.
Provide customer service and accurately enter and process customer information and transactions.
Handle cash and debit transactions accurately while maintaining a balanced cash drawer.
Listen to customers’ needs and make appropriate product recommendations.
Clean, stock, and organize the dispensary.
Work collaboratively with other departments and teams.
Complete special projects and assignments designated by management.
Maintain customer-service standards and handle customer inquiries or complaints.
Verify patient or customer allotments and eligibility to purchase using the state system.
Participate in ongoing education and professional development as needed.
Assist with inventory audits.
Receive medicated products.
Restock products in sellable locations.
Understand certificates of analysis (COAs) and compliance standards.
Lead daily inventory counts and report to accounting as capable.
Identify and verify variances in live inventory.
Perform additional duties assigned by management and complete all duties compliantly.
Protect confidential customer information and non-public company proprietary information.