Store Associate

Walker Art Center•Minneapolis, MN

1d•Onsite

About The Position

The Store Associate ensures best-in-class client services, providing an elevated customer experience through an attentive selling style that includes thorough product knowledge, conversational selling, and cultivating a positive, enthusiastic, and welcoming store environment.

Requirements

1+ year of retail, sales, or customer service experience
Ability to learn product knowledge and support the sales process
Basic operational skills (stocking, inventory, maintaining store standards)
Flexible availability, including evenings, weekends, and events

Nice To Haves

Experience in design, museum, or specialty/luxury retail
Interest in art, design, or cultural programming
Proven ability to meet sales goals and build repeat business
Experience with client outreach and follow-up (email, phone, chat)
Familiarity with visual merchandising and product presentation
Experience supporting online sales or order fulfillment
Ability to contribute to sales strategy or analyze performance
Strong organizational and problem-solving skills
Experience working collaboratively across teams

Responsibilities

Maintain deep knowledge of our product offerings and institutional events and exhibitions in order to present information to store clients.
Serve as a primary subject matter expert regarding the design store's immersive retail concept and innovative design offerings.
Utilize proactive sales strategies that anticipate clients' needs in order to engage people in the sales process as they shop to establish deep relationships that cultivate repeat business.
Devise ways to share information about new product arrivals and featured designers with our client base.
Liaise with all necessary internal and external stakeholders to fulfill client service requests, managing the sales process from the point-of-sale through product delivery.
Maintain and model a professional demeanor at all times, upholding Walker’s performance values of collaboration and communication with colleagues and partners.
Responsible for supporting the store’s manager in tracking, analyzing, and making sales strategy adjustments in order to achieve team sales goals.
Support store operations by restocking products, merchandising, managing inventory, and maintaining a clean and presentable space.
Assist Walker’s online sales through client correspondence, product management, and order fulfillment.
Support and grow customer loyalty by offering memberships and through daily follow up by: Phone, email, and through the stores online chat applications.
Work a schedule that aligns with our customer and business needs including special events (this includes early morning, evening shifts and weekends)
Support the store through a dynamic visual merchandising strategy. This includes ensuring the product is organized, signed correctly, and merchandised to support trends and events.
Maintain and elevate general store operations through efficient stocking and inventory processes, organization, and layout in the backroom and front-of-house store.
Follow all processes and procedures to maintain a clean, compliant, and safe store environment for staff and clients.