Store Associate Rx

CVS Health • Los Angeles, CA

1d • Onsite

About The Position

Work as part of CVS Health’s Pharmacy and Front Store Team to provide customers with a positive shopping experience and support customer satisfaction in accordance with company values. The role includes assisting customers, processing prescriptions and transactions, maintaining pharmacy and front-store operations, managing inventory, and supporting store activities and training. Duties must be performed in compliance with applicable laws, regulations, CVS policies and procedures, and customer/patient confidentiality requirements. Licensure requirements vary by state. Depending on role and location, COVID-19 vaccination may be required where permitted by law, subject to applicable accommodations.

Requirements

• Must be at least 16 years of age.
• Must be able to perform customer service tasks, including greeting customers and assisting with questions and concerns.
• Must be able to perform the listed pharmacy, front-store, inventory, and human resources support activities.
• Must be able to stand for extended periods.
• Must be able to unload, load, and move trays and cases weighing up to 35 pounds to a height of 4 feet.
• Must comply with applicable state and federal laws and regulations, company policies, workflow requirements, and confidentiality standards.

Nice To Haves

• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet customers courteously and professionally, answer questions and concerns, and request additional assistance when needed.
• Protect customer and patient confidentiality in accordance with HIPAA and company standards.
• Answer telephone calls using the appropriate greeting.
• Comply with federal and state laws and regulations, CVS policies and procedures, workflow requirements, and quality assurance standards.
• Maintain prescription prioritization and process prescriptions, including interpreting SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Perform register transactions, handle cash, check, and charge payments, and bag merchandise.
• Complete prescription pick-up procedures, including the Prescription Pick-Up Log, address validation, making the Offer to Counsel, and directing customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permitted by state law.
• Retrieve and file prescriptions in accordance with state and federal law.
• Participate in required store operational meetings and maintain a clean, organized, professional pharmacy department.
• Access, enter, and retrieve information using a computer.
• Stand for extended periods and assist with front-store operations as needed.
• Maintain in-stock inventory by following inventory procedures and using appropriate reports for replenishment.
• Pull outdated, damaged, and recalled merchandise and prepare it for return.
• Assist with putting away drug orders, excluding CIIs, as permitted by law.
• Operate the cash register according to company policies and procedures.
• Price merchandise, stock shelves, complete price changes, document counts, and use price guns.
• Maintain store cleanliness, including break areas, restrooms, floors, windows, rubbish, and exterior areas.
• Process photofinishing orders and maintain checkout supplies and counters.
• Issue rainchecks when requested and respond to potential shoplifters according to company guidelines.
• Maintain card and cosmetic departments, including ordering, stocking, cleaning, displays, signage, and returns.
• Reset departments and end caps according to planograms and display promotional and seasonal merchandise.
• Prepare damaged merchandise for return and complete in-store signing for shelves, displays, baskets, windows, and ceilings.
• Complete minor in-store repairs, work reserve stock, and assist customers with large purchases by taking them to vehicles.
• Unload, load, and move trays and cases, with a maximum weight of 35 pounds and lifting to a height of 4 feet.
• Support scheduling activities according to business needs and workflow.
• Complete required training and communicate required reporting to field management and corporate.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed