Store Associate Rx

CVS Health•Overland Park, KS

4d•$15 - $19•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This position requires flexibility to work at other CVS Stores on a regular basis. The role involves working as part of the Pharmacy and Front Store Team to ensure each customer has a positive shopping experience and to ensure customer satisfaction by serving each customer according to company Values. In select markets, collective bargaining agreement rules regarding the Pharmacy Technician would apply. Depending on the role and location, this position may require full vaccination against COVID-19 (including any booster shots if required), where allowable under the law, unless an approved reasonable accommodation is granted. Proof of vaccination will be required.

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Ability to perform customer service tasks including greeting customers, assisting with questions, maintaining confidentiality, and answering the phone.
Ability to perform operations tasks including complying with laws and policies, maintaining workflow and quality assurance, processing prescriptions, performing register transactions, handling prescription pick-ups, communicating with healthcare professionals, filing prescriptions, attending meetings, maintaining pharmacy department cleanliness, and accessing computer information.
Ability to perform inventory management tasks including following policies, replenishing stock, pulling outdated/damaged/recalled merchandise, and assisting with drug orders.
Ability to perform front store activities including operating a cash register, following policies, requesting assistance, greeting customers, pricing merchandise, maintaining store cleanliness, stocking shelves, completing price changes, answering the phone, processing photofinishing orders, maintaining the check-out area, issuing rainchecks, reacting to shoplifters, maintaining card and cosmetic departments, resetting departments, displaying and signing merchandise, preparing damages, in-store signing, assisting pharmacy personnel, completing minor repairs, working out reserve stock, assisting customers with large purchases, and unloading/loading cases.

Nice To Haves

High School diploma or equivalent preferred but not required.

Responsibilities

Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Comply with all federal and state laws, rules and regulations
Comply with CVS policy and procedures at all times
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles labeling of prescriptions
Resolve Third Party rejections and complete any manual claim forms
Perform all register transactions, in adherence of CVS policy and procedures (cash, check and charge transactions)
Bag merchandise upon completion of sale
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Participate in all required store operational meetings
Maintain a clean, organized and professional pharmacy department, according to CVS standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
Maintain in-stock by ensuring all inventory management policies and procedures are followed
Utilize appropriate report(s) to maintain replenishment
Pull outdated, damaged and recalled merchandise and prepare for return
Assist with putting away drug orders (except CIIs) as permitted by law
Operate a cash register including cash transactions, checks, charges
Follow company policies and procedures regarding cash register performance
Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
Price merchandise utilizing price guns
Maintain store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
Stock shelves
Complete price changes: document counts, utilize price guns
Answer the telephone using the appropriate greeting
Process photofinishing orders
Maintain check-out area: fill register supplies, bags; wipe counter tops
Issue rainchecks when requested
React to potential shoplifters following company guidelines
Maintain card department: order, stock, inventory, signing
Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
Reset departments/end caps following POGs
Display and sign weekly, promotional and seasonal merchandise
Prepare damages: document counts and item numbers, seal trays
In-store signing, including: shelves, displays, dump baskets, windows, ceiling
Assist Pharmacy personnel when needed
Complete minor in-store repairs i.e., carriage poles, change light bulbs
Work out reserve stock
Assist customers with large purchases (taking out to vehicle)
Unload and load trays/cases - 35 pound maximum to a height of 4 feet
Move trays/cases from one location to another
Support scheduling activities according to the needs of the business and workflow model
Complete all required training programs
Communicate with field management and corporate any required reporting