Store Assistant Manager (H)
About The Position
The Pet Valu family of stores, including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, forms one of North America's largest retail operations dedicated to providing food and supplies for various pets. The stores are committed to helping local pets in need by partnering with shelters, rescues, and charities for adoption events, in-store adoptions (select stores), pet food bank programs, national donation drives, and fundraising campaigns. At Pet Valu, employees are considered Pet Experts and pet lovers. As an Assistant Store Manager, you will be responsible for coaching and developing your store team to deliver exceptional customer service, assisting Pet Parents in finding suitable nutrition and solutions for their pets. This role offers the opportunity to be part of a passionate team and grow with a leading pet retailer in North America.
Requirements
- Minimum of 2 years customer service and retail store management experience
- Enthusiasm for learning & growth in pet care industry
- Possess outgoing and friendly personality with strong customer service skills
- Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
- Ability to have reliable means of transportation to and from the store
- Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
- Capacity for understanding inter-team conflicts and escalating when necessary
- Working knowledge of POS system
- Ability to lift 50lbs repetitively
Nice To Haves
- Industry experience an asset
Responsibilities
- Ensure that all customer service standards are met by staff
- Maintain courteous relationships within the community (e.g. Humane society)
- Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
- Ensure that all staff adhere to the standards and procedures set at the corporate operations level
- Coordinate order placements
- Maintain appropriate inventory
- Ensure that store audits and safety audits are completed
- Coordinate minor store repairs
- Complete miscellaneous corporate paperwork
- Coordinate efforts of store staff to achieve targeted results
- Other duties and tasks as required
Benefits
- Management training
- Product knowledge
- Employee discounts
- Competitive wages
- Paid benefits
- Pet oriented career-building environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
