Storage Services Specialist

CACI•Chantilly, VA

1d•Onsite

About The Position

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Storage Services Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Requirements

Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
NetApp Certified Data Administrator (NCDA) – ONTAP or an equivalent OEM vendor certification
DOD 8140 Certification applicable to role (minimum Security+)
An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
Minimum of 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions (specifically enterprise storage systems)
Ability to coordinate effectively with engineering resources for advanced troubleshooting and work closely with technical writers and engineering peers
Willingness to learn new skills and new technologies.

Nice To Haves

Degree in Science, Technology, or Engineering
Familiarity with IC ITE services and classified environments
Familiarity with Analysis of Alternatives (AoA) or evaluating new storage technologies
ITIL 4 Foundation Certification

Responsibilities

Serve as a key technical member of the global, 24/7 operations team, providing secure, continuous support for all physical and virtual storage systems during the System Development Life Cycle (SDLC)
Perform operational activities, including incident analysis, troubleshooting, hands-on touch labor, and break/fix resolution for all storage-related hardware, software, and solutions
Provision, configure, and manage allocations, throughput, and permissions for all data shares, network drives, and shared storage systems (specifically supporting Brocade, Data Domain, Dell FluidFS, NetApp, and Dell Storage Center)
Execute routine data backups, replication, verification, and restoral services to meet strict data-related SLAs.
Actively participate in disaster recovery (DR) and Continuity of Operations (COOP) exercises
Monitor capacity, performance, and service-level metrics to maintain an optimal user experience, identify trends, and resolve potential issues before they become incidents
Maintain the physical and logical security of data at rest and in transit.
Provide continuous patch management for designated workstations, servers, and storage nodes across all network domains
Develop test cases and scripts for Beta and Acceptance testing; utilize Lab facilities to investigate incidents and validate new component designs before field deployment
Draft or assist in drafting standard operating procedures (SOPs), knowledge base articles, and technical content for contract deliverables