Storage Manager

Mitsubishi Heavy Industries, Ltd.•Houston, TX

13d

About The Position

The Storage Manager is responsible for financial P&L management of storage projects from RFQ through final invoice, maintaining and developing key customer accounts. This role involves fostering an environment of teamwork, compliance, and continual improvement, while adhering to the company's objectives in Safety, Quality, Environmental, and Information Security. The manager will ensure compliance with company and department standard operating procedures and work closely with the sales team to identify customer opportunities and manage the development of commercial proposals. They will provide commercial and project management support during the inquiry to billing phases of customers' equipment stored at MCO-I, and plan, schedule, and coordinate inspection work scope with clients. The role also includes preparing work scope execution job books, coordinating customer visits, reviewing job books with engineering, preparing job reports, and managing the customer setup process. Additionally, the Storage Manager performs margin workups, acknowledges orders, organizes project documents, assists in finalizing terms and conditions, performs project commercial releases, books orders in SAP, closes commercial projects, prepares and submits invoices, tracks invoices, submits storage accrual requests, processes payments, and closes SAP-SD sales orders. The position also involves developing and supporting the commercial strategy for Storage, increasing customer satisfaction, resolving contract and commercial operations issues, building customer relationships, answering customer inquiries, managing and supporting the team, consulting with clients, providing leadership, developing and achieving SMART goals, conducting performance reviews, ensuring compliance with business goals and safety requirements, monitoring market conditions, maintaining high customer satisfaction ratings, attending production meetings, and identifying training opportunities. The role also includes assisting with monthly closing efforts and collection processes. The Storage Manager is responsible for cost controlling and performance analysis of projects, all storage commercial functions (including contract review, T&C review and negotiation), commercial reporting and controlling tasks, assisting with monthly project margin reviews, monitoring storage capacity, assisting in annual budget creation and financial reporting, managing storage execution teams, coordinating with FS PM's and storage clerks for accurate recordkeeping, managing and reporting department KPIs, maintaining a storage tracker, analyzing processes for efficiency and profit improvement, attending training, and performing other assigned duties.

Requirements

Bachelor’s degree in Business or related field.
Highly organized, self-motivated and able to work independently, as well as work within a TEAM atmosphere.
Excellent communication skills – written and verbal.
Excellent listening and presentation skills.
Excellent analytical and structured problem-solving skills
Conduct business as a representative of the company in a professional and ethical manner
Exhibit and promote positivity and teamwork within the organization
Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization
Familiarity with MS Dynamics and SAP
High personal productivity and motivation
Strong understanding of Commercial Terms and Conditions, Incoterms, Sales & Use Tax application
Proficiency in MS Office
Sound business operations and commercial awareness
Ability to work well with internal and external customers, sales, and suppliers in a fast paced environment

Nice To Haves

Lean concepts
Inventory Management concepts

Responsibilities

Foster an environment of team work, compliance and continual improvement
Adhere to the Company's objectives, i.e. Safety, Quality, Environmental and Information Security
Ensure compliance with company & department standard operating procedures
Work closely with sales team to identify customer opportunities and manage the development of commercial proposals
Provide commercial and project management support during the inquiry to billing phases of customers equipment to be stored at MCO-I
Plan, schedule and coordinate inspection work scope with clients
Create and prepare work scope execution job books to include routers, drawings, IRF forms and balance records
Plan, schedule and coordinate customer visits to witness inspection work scope
Review job book and collaborate with the engineering department for job release
Prepare job reports for customer
Acknowledge receipt of inquiry
Initiate the customer setup process
Perform margin workup
Acknowledge receipt of orders
Ensure that all project and commercial documents are organized and stored in the designated location
Acknowledge the receipt of new orders
Assist in the finalization of terms and conditions
Perform project commercial releases
Perform order booking in SAP
Perform commercial project closing
Prepare and submit invoices on scheduled frequency
Perform invoice tracking
Submit storage accrual requests to accounting at the end of each quarter
Perform payment processing
Close SAP-SD sales orders
Develops and supports the commercial strategy for Storage within the organization
Looks for opportunities to increase customer satisfaction by identifying areas for improvement
Resolves issues with contracts and commercial operations
Contact regular and prospective customers to build/strengthen business relationships and keep them informed of our storage capabilities
Answer customers' questions about storage services, prices, and space availability
Manage & support the team in all Commercial and Execution matters to ensure highest level of customer satisfaction/support
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
Provides leadership on all operations & development work
Develop and achieve annual SMART goals for self and direct reports, as approved by manager
Conduct performance reviews for all direct reports on defined frequency
Ensures commercial & execution practices comply with business goals and safety requirements
Monitor market conditions, product innovations, and competitors' products, prices, and sales
Maintain high customer satisfaction ratings that meet company standards
Attend weekly production meetings as required
Identify opportunities for training to further develop team members
Perform monthly closing efforts as required by accounting
Assist controller and account managers with collection process as needed
Responsible for cost controlling and performance analysis of projects
Responsible for all storage commercial functions, including but not limited to: Contract Review, T&C Review and Negotiation
Perform commercial reporting and controlling tasks
Assist with monthly project margin reviews using WIP report prepared by controller
Closely monitor storage capacity and plan
Assist in annual budget creation for the storage business
Assist in financial reporting (booking, sales, gross profit, cash flow)
Manage storage execution teams
Responsible for the coordination with FS PM's and storage clerks for accurate recordkeeping of items entering storage for accurate cost / revenue tracking.
Responsible for accurate recordkeeping of kit boxes going into storage and corresponding kit box inventory lists
Manage and report department KPI’s on a monthly basis
Responsible for managing and maintaining storage tracker to have complete visibility of space availability while accurately tracking customer equipment
Continuously analyze process to determine opportunities for improvement aimed at increasing efficiency and profit
Attend relevant training and continuing education courses as approved by manager
Other duties, responsibilities and activities may change or be assigned