Storage Engineer

American Addiction Centers • Milwaukee, WI

17h • Remote

About The Position

This is a full-time position within the Enterprise Corporate - Servers System Engineering department. The role involves planning, scheduling, and coordinating server hardware and application software installations and upgrades, ensuring adherence to change management processes, and supporting virtualization solutions. The engineer will develop, implement, and support solutions throughout their lifecycle, including proof of concept, design, configuration, automation, testing, and migration. They will also triage incidents, mentor team members, and support device integration solutions. A broad understanding of the technology stack, from desktop to wide area network, is necessary for troubleshooting integration conflicts. The position requires analyzing business requirements, making technical recommendations, evaluating software products, and providing maintenance, testing, documentation, and training for operating systems and hardware. Responsibilities also include assisting with workstation and server administration, ensuring capacity monitoring processes are followed, monitoring and tuning systems for optimal performance, and participating in capacity planning. The engineer will recommend improvements to the technical architecture, implement backup and recovery procedures, and participate in disaster recovery and business continuity efforts. Quality assurance processes will be followed to ensure proper system operation and performance. The role also involves ensuring integrity for application delivery and directory administration, creating task estimates, monitoring tasks and resources, and communicating status to staff and clients. The engineer will act as an escalation point with vendors and staff, prioritize problems, collaborate with vendors to resolve issues, perform root-cause analysis, and track/trend problems for resolution. Collaboration with technical staff for complex software and hardware problems, including wireless technology and printer issues, is also expected.

Requirements

• Bachelor's Degree in Computer Science or related field.
• Typically requires 3 years of experience in Platforms, Network Communications, and Project Management.
• Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems.
• Knowledge of operating systems, vendor-specific environments, and other system software.
• Knowledge of systems administration and the inter-relationships between application code and server operating systems and desktop operating systems.
• Knowledge of hardware and software as used in the clinical and/or business setting.
• Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.
• Demonstrated ability to translate user requirements into system specifications.
• Strong organizational and analytical skills.
• Ability to gather, organize and present data.
• Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Nice To Haves

• Preferred remote locations in IL, WI, NC, GA

Responsibilities

• Plans, schedules, and coordinates server hardware, application software installations and upgrades for systems implemented in the region.
• Ensures team follows change management processes and makes suggestions on change management process improvements.
• Installs and supports virtualization solutions for the organization.
• Develop solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members.
• Installs and supports device integration solutions.
• Maintains understanding of technology stack components from desktop to wide area network, to troubleshoot integration conflicts and isolate issues for resolution.
• Analyzes business requirements and creates technical recommendations.
• Evaluates new and existing software products.
• Provides maintenance, testing, documentation and training for the operating systems and hardware.
• Assists with and supports workstation and server administration procedures.
• Ensures capacity monitoring processes are followed and initiates corrective activities.
• Monitors and tunes diagnostic imaging and other systems implemented in the region to achieve optimum performance levels.
• Assists in capacity monitoring and planning process design and review.
• Recommends improvements to current technical architecture.
• Implements backup and recovery procedures to ensure data/media recoverability for site-based systems.
• Participates as needed in disaster recovery and business continuance configurations and procedures.
• Follows quality assurance processes to ensure proper system operation, optimum performance, and absence of defects.
• Ensures integrity for application delivery and directory administration for the Region.
• Creates tasks, work estimates, and resource requirements on those tasks.
• Monitors tasks and resources and initiates corrective actions.
• Communicates with staff and clients in order to keep them informed with regard to activity status and potential problem areas.
• Acts as an escalation point with vendors and staff to coordinate application software and hardware changes.
• Prioritizes problems and issues as needed.
• Works collaboratively with vendors at technical and management level to resolve problems and manage escalation.
• Performs root-cause analysis and solves application software and hardware problems.
• Tracks and trends problems and makes recommendations towards resolution.
• Collaborates with technical staff for problem resolution of more complex software and hardware problems, to include wireless technology environment and complex printer issues.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level