Stockroom Operations Lead, HOKA

Deckers Brands•West Palm Beach, FL

9d•Onsite

About The Position

Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It’s your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback. As a Stock Lead, you maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. You’re responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times. You strategically plan for new product arrivals and execute necessary adjustments. You receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. You’re responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers. You control any damaged merchandise or mis-mate inventory in accordance with company standards. In order to perform these stock-specific duties, you are responsible for securely maintaining a key to the store. In your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure you’re personally available to customers and can identify and address their needs and questions. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

Requirements

One (1) to two (2) years of retail store experience preferred.
High School Diploma
Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
Excellent team-building skills.
Excellent organizational skills and exceptional attention to detail.
Flexibility of schedule and hours to meet the needs of the business.
Physical ability to stand for extended periods.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.

Responsibilities

Oversee the processing, product placement, and transfers of the store's stockroom.
Maintain a safe and efficient stockroom.
Model exceptional stockroom standards and promote a positive and respectful environment.
Partner with the Store Manager to train and develop stock associates.
Empower team members through encouragement, recognition, and feedback.
Receive, store, organize, pick, count, monitor, and distribute materials and products.
Maintain a neat and orderly stockroom and stock desk.
Practice and promote safety consciousness and security measures to deter theft.
Ensure stock processes and policies are understood and followed by team members.
Strategically plan for new product arrivals and execute necessary adjustments.
Receive and verify shipments, handle discrepancies, and ensure accurate inventory counts.
Handle customer charge sends and store transfers of merchandise.
Control damaged merchandise or mis-mate inventory.
Securely maintain a key to the store.
Assist the Store Manager in achieving and exceeding the store’s fiscal business plan.
Help replenish and display product on the sales floor according to Visual Merchandising standards.
Provide excellent customer service on the sales floor.
Greet customers, direct them to products, answer questions, and offer product knowledge.
Be available to customers and address their needs and questions.
Maintain a positive and cheerful attitude.
Promote the store and brand image in all interactions.
Cooperate with the team to meet business needs.