Stocking & Customer Service Specialist

La-Z-Boy•Bolingbrook, IL

19d•$11 - $80,000

About The Position

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT! Job Summary: This position is a highly motivated, results-driven seller responsible for driving revenue, delivering an exceptional customer experience, and supporting the fast-paced operational needs of an Outlet environment. This role blends strong selling behaviors with hands-on support of merchandise flow, customer pickups, and showroom readiness. Successful candidates thrive in a high-energy setting, are comfortable with physical activity, and are passionate about helping customers find immediate solutions for their homes. Job Description:

Requirements

High School Diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Familiar with MS Office Suite

Responsibilities

Drive Sales & Deliver Results Contribute to store sales goals by selling furniture, accessories, and services.
Consistently execute the company selling process to deliver a positive and efficient customer experience.
Utilize strong selling skills including: Customer approach and rapport building Needs discovery and solution selling Overcoming objections and closing the sale Follow-up and after-sale service
Maximize store promotions, special events, and marketing initiatives.
Maintain strong product knowledge including features, benefits, pricing, and availability.
Maintain ongoing communication with previous and prospective customers to drive repeat business.
Customer Experience Provide a high level of customer service to all customers in a fast-paced outlet environment.
Ensure each customer has an informative, efficient, and positive shopping experience.
Respond promptly to incoming calls, emails, and customer inquiries.
Assist in resolving customer concerns and delivering solutions that create satisfaction.
Support customer pickups and ensure a smooth handoff of purchased merchandise.
Operational Excellence & Outlet Support Assist with showroom readiness including: Maintaining displays, tagging, signage, and general cleanliness Supporting floor moves and merchandise placement
Support truck days and merchandise flow by: Assisting with unloading and moving furniture and accessories Helping place merchandise on the showroom floor Moving furniture to the backroom for customer pickup
Assist customers with loading purchased merchandise when needed.
Wrap and prepare furniture for customer take-with purchases.
Accurately complete order information, collect deposits, and maintain customer records.
Maintain knowledge of company processes, systems, and standards.
Support opening and closing procedures as assigned.
Demonstrate urgency, enthusiasm, and teamwork in daily store operations.
Team & Culture Maintain positive working relationships with all team members.
Support new team members in learning product knowledge and selling behaviors.
Contribute to a culture focused on sales, teamwork, and customer service.
Participate in training and development opportunities.
Technology & Systems Utilize company technology and iPad tools with every customer interaction to support the selling process.
Capture and maintain accurate customer information, including digital comfort guides and follow-up details.
Complete transactions, order entry, and customer records using company systems.
Use digital communication tools to support customer follow-up and ongoing relationship building.
Demonstrate comfort learning and using new technology in a fast-paced retail environment.

Benefits

Medical, Vision, Dental and Basic Life Insurance
available 401k retirement plan with company match of up to 6%
Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

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