(USA) Stocking 2 Coach, Non-Complex, Management
About The Position
This role leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating and collaborating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The position introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. It models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs are met, and providing process improvement leadership. The role drives the financial performance and sales of the designated store area by reviewing Profit Loss statements, managing budgets, forecasting, and controlling expenses. It monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. This position provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting qualified associates. It coordinates, completes, and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities. It ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. The role fosters a culture of belonging, creating a workplace where associates feel seen, supported, and connected, and where all associates can thrive. It works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence. It attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments. It maintains and promotes the highest standards of integrity, ethics, and compliance, acting in a selfless, humble, self-aware, honest, fair, and transparent manner. It serves customers by delivering results, putting the customer first, and adapting to how, where, and when customers shop, applying the EDLP and EDLC business models. It makes decisions based on data, insights, and analysis, balancing short and long-term priorities, and considering all stakeholders. It displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. It drives continuous improvement, adopts and encourages new technologies and skills, and supports others through change.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
- For facilities that sell firearms, the position requires successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, the position may require a current state-issued Certificate of Eligibility.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Tours stores and provides feedback.
- Communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
- Communicates business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards.
- Manages and supports customer service initiatives.
- Ensures customer needs, complaints, and issues are successfully resolved.
- Provides process improvement leadership to ensure a high-quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing Profit Loss statements.
- Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
- Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently and effectively.
- Promotes a belonging mindset in the workplace.
- Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes, and oversees job-related activities and assignments.
- Develops and maintains relationships with key stakeholders.
- Supports plans and initiatives to meet customer and business needs.
- Identifies and communicates goals and objectives.
- Builds accountability for and measures progress in achieving results.
- Identifies and addresses improvement opportunities.
- Demonstrates adaptability and promotes continuous learning.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
- Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.
- Builds high-performing teams.
- Embraces differences in people, cultures, ideas, and experiences.
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Creates opportunities for all associates to thrive and perform.
- Works collaboratively and builds strong and trusting relationships.
- Communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent.
- Empowers and develops talent.
- Recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Considers and adapts to how, where, and when customers shop.
- Applies the EDLP and EDLC business models to all plans.
- Makes decisions based on data, insights, and analysis.
- Balances short and long-term priorities.
- Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
- Displays curiosity and a desire to learn.
- Takes calculated risks.
- Demonstrates courage and resilience.
- Encourages learning from mistakes.
- Drives continuous improvements.
- Adopts and encourages the use of new technologies and skills.
- Supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
