Stocker

Hy-Vee, Inc.•Kasson, MN

2d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position is in the Grocery Department and is classified as Non-Exempt. The general function is to provide prompt, efficient, and friendly customer service. This includes unloading product, opening containers, stocking shelves, and rotating product where necessary. The role requires a growth mindset, results orientation, customer focus, and professionalism.

Requirements

High school or equivalent experience.
Six months or less of similar or related work experience.
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Must be able to physically perform very heavy work, exerting in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Unloads trucks, opens containers, stocks the shelves, runs overstock on risers and rotates product.
Monitors for mis-picked items, reviews product outs, wrong deliveries, etc.
Organizes stock for greatest efficiency; cleans and restocks damaged items.
Tags the shelves with overstock in the back room and understock drawers.
Reports all new or different items for the scanning coordinator for input into the system.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Operates register for customer purchases.
Trains new stockers in job duties.
Outside maintenance; shovel sidewalk of snow, spread ice melt on ice, and pick up and return carts.
Stocks supplies, cigarettes, front-end sacks, and delivers supplies to departments.
Cleans but not limited to registers, restrooms, breakroom; backroom, sweeps and mops the floor, and tends to supply needs.
Orders merchandise and supplies as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.