Dairy Manager

Harps Food Stores•Springfield, MO

7d•Onsite

About The Position

The Stocker role focuses on delivering exceptional customer service by creating a positive first impression, understanding customer needs, providing effective solutions, and adding value to ensure customer satisfaction. This involves supporting grocery department operations, managing replenishment and inventory, maintaining merchandising and sales floor standards, problem-solving, and prioritizing safety and quality. The role emphasizes building relationships, conscientiousness, excellent customer service, integrity, and professionalism. The ultimate goal is to support the Harps' Mission Statement by exceeding customer expectations.

Requirements

High school diploma or G.E.D. equivalent preferred
No previous experience required
Ability to work flexible schedule including evenings, weekends and holidays as needed
Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change
Ability to interpret, understand and follow instructions
Ability to complete tasks in a timely manner
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance
Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Occasionally required to climb and/or crawl
Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning
Stands and/or walks continuously throughout shift
Visually locates merchandise and other objects, at near and/or far distances, as well as verifies information, often in small print
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity
May be exposed to cleaning solvents or other chemicals
May be exposed to latex, eggs, nuts, soy and wheat
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check

Responsibilities

Support grocery department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Support replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Support merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
Clearly define issues upfront and use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
Initiate, develop, and foster relationships with others, taking a personal interest in their ideas and treating them fairly, respectfully, and sincerely.
Demonstrate responsible behavior, thoroughness of work, and dependability, consistently complying with Harps’ policies and procedures.
Understand and deliver great customer service, removing barriers and actively looking for ways to help others by following SMILE Program guidelines.
Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics.
Hold self accountable by demonstrating a “no excuses” approach to attitude, performance, and results, working in the best interest of Harps.
Anticipate and recognize customer needs and remain dedicated to exceeding customer expectations, using customer information to improve products and services.
Encourage an atmosphere of teamwork by own actions, supporting others, facilitating their work, and defending them when appropriate.
Strive daily to exceed customers’ expectations in an effort to support the Harps’ Mission Statement.